Specialty Operations Pharmacy Technician

Accountabilities:

• Support pharmacists with specialty prescription medication preparation and dispensing while following established operational procedures and quality standards.
• Process specialty prescriptions and perform related administrative and operational activities accurately and efficiently.
• Contact physicians and other providers when prescription clarification is required and enter prescription orders into the appropriate systems.
• Support patients and pharmacists by following specialty pharmacy processes and programs designed to promote positive health outcomes and medication adherence.
• Communicate effectively with patients, providers, and internal teams to help resolve routine prescription and operational needs.
• Perform required computations, data entry, documentation, and system-based activities with a high level of accuracy.
• Manage multiple or competing priorities while working across multiple computer applications and maintaining productivity in a fast-paced environment.
• Exercise appropriate judgment when interpreting department policies and determining how and when to complete assigned work, while escalating issues when necessary.
• Maintain a dedicated, interruption-free workspace that protects member PHI and HIPAA-related information.
• Participate in occasional travel to designated offices when required for training or meetings.

Requirements:

• Candidates must reside in Arizona, Florida, or Ohio.
• Active Pharmacy Technician licensure with the Board of Pharmacy in the state of residence is required.
• Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA) certification is required.
• Experience working as a Pharmacy Technician or in inbound and/or outbound phone-based customer support is required.
• Ability to manage multiple priorities and work efficiently with several computer applications simultaneously.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, with the ability to interact professionally with patients, providers, and colleagues.
• Strong attention to detail and accurate data-entry skills.
• Adaptability and the ability to perform effectively in a fast-paced, structured environment.
• Healthcare experience is preferred.
• Call center experience is preferred.
• Must be able to work remotely using a dedicated workspace without ongoing interruptions to protect confidential health information.
• Home internet service must provide at least 25 Mbps download and 10 Mbps upload speeds; wireless, wired cable, or DSL connections are suggested.
• Ability to work a 40-hour weekly schedule. Virtual training begins on the first day and runs for the first few weeks, Monday through Friday, from either 8:00 AM–4:30 PM or 8:30 AM–5:00 PM Eastern. After training, the standard schedule is Monday through Friday, 9:00 AM–5:30 PM EST.

Benefits:

• Full-time remote position for eligible candidates residing in Arizona, Florida, or Ohio.
• Estimated annual base compensation of $40,000–$52,300, depending on geographic location and job-related skills, knowledge, experience, education, and certifications.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Additional benefits and programs supporting employee wellness and healthcare needs.
• Structured virtual training beginning on the first day of employment.
• Occasional travel to offices may be required for training or meetings.