Meet the team
Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.
Your impact
As a Customer Success Platform or Security Area Technical Account Manager (TAM), you will deliver strategic solutions to ensure every customer engagement achieves maximum business impact. You will serve as a trusted Splunk expert, guiding account teams and customers to optimize their use of the Splunk Platform for enhanced operational resilience.
What you will do
- Provide strategic, case-based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to improve customer platform adoption.
- Partner with Sales and Customer Success teams to drive customer value realization through effective onboarding, enablement, and comprehensive health reviews.
- Audit platform usage, data models, and dashboards to remediate identified issues and optimize overall account health.
- Plan and develop detections and analytics for security use case activation to close MITRE ATT&CK coverage gaps and strengthen security postures.
- Scope the level of effort and develop technical action plans to resolve complex technical situations based on thorough assessments.
- Engage proactively with Technical Success Engineers, Solution Engineers, and Architects to review account health and identify data management opportunities.
- Deliver customer onboarding and enablement-based workshops to ensure users achieve critical success milestones.
- Gain alignment with account team members and customer decision-makers to demonstrate the tangible business value of proposed technical solutions.
- Contribute to practice key performance indicators by driving process improvements, developing collateral, and implementing new tools.
- Empower customers with high-quality architectural guidance, ensuring their enterprise-level implementations are successful and scalable.
Minimum qualifications
- Professional experience administering, configuring, and maintaining Splunk Core (Enterprise or Cloud) and/or Enterprise Security (ES) platforms, including integrating and normalizing data from diverse sources.
- Professional experience designing Splunk architecture, implementing data onboarding, and deploying Splunk Core and/or ES product features.
- Professional experience writing Search Processing Language (SPL), including the ability to develop and optimize correlation and risk-based alerting rules.
- Professional experience working in technical consulting, systems architecture, or big-data analytics roles.
Preferred qualifications
- Proficiency with scripting languages (such as Bash) and application development (Java, Python, or .NET).
- Hands-on experience delivering Splunk Cloud implementations and cloud migration projects.
- Active Splunk Consultant and Splunk Cloud Administration Certifications.
- Industry-standard security certifications such as GIAC, CISSP, OSCP, or equivalent.
- Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).
- Solid foundation in cybersecurity frameworks, including NIST CSF, CIS, HIPAA, and PCI DSS.
- Expertise in additional security products and applications, such as UBA/UEBA and SOAR.
- Experience with Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search.
- Strong collaborative skills to effectively partner with cross-functional teams and customer stakeholders.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
