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Colorado Springs, Colorado, United States
Onsite
Please note: This is a full-time role that works onsite at our Global Ministry Center in Colorado Springs, CO. Preference will be given to candidates who are local to the Greater Colorado Springs area.
IMPORTANT – PLEASE NOTE: The first (approximately) six to nine weeks will consist of all-day training onsite at our Global Ministry Center to ensure team members are fully equipped when taking live calls, chat and email to and from sponsors and donors, and will include on-the-job training. To be considered for this position, you must be available to attend every day of in-person training beginning Monday, October 26.
Once training is completed and on-the-job training begins, your regular 8-hour shift will be between the hours of 7:00am to 5:45pm MT, Monday through Friday. Due to the nature of this work, this is a full-time role working onsite at our Global Ministry Center in Colorado Springs, CO. Preference will be given to candidates who are local to the Greater Colorado Springs area.
As a Sponsor Donor Processing Associate, you will play a critical role in how Compassion cares for its supporters. You will respond to and resolve sponsor and donor inquiries, providing information, communication, and service within a contact center environment. This role involves processing donations, managing cases, handling exceptions, and updating accounts and commitments received through various channels – including inbound phone, mail, email, chat, and case submissions.
On occasion, you will also initiate outbound communication with sponsors and donors to clarify financial transactions, account details, donation methods and designations, and commitment information. These interactions typically follow automated workflows and exception resolution procedures.
In addition, you will maintain accurate financial records and sponsor/child relationships within accounts. This includes allocating donations and commitments to the appropriate funds, reconciling donations, and preparing daily bank transaction transmissions as needed.
Beyond transactional responsibilities, you will educate sponsors about Compassion’s child development programs, fostering sponsor satisfaction and loyalty. You will be expected to deliver exceptional service to both internal and external contacts, handling sensitive child-related information with care and discretion.
Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
Act as an advocate to raise the awareness of the needs of children. Understand Christ’s mandate to protect children. Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
Uphold and engage in Compassion’s core Cultural Behaviors.
Receive training to ensure competence for all Associate Level II tasks and functions, as well as specialized financial transactions and resolution, detailed customer account maintenance, and specialty account processing. Provide back up and support on a regular basis.
Receive and/or respond to contacts, verbally and/or in written form (as applicable) from sponsors, fielding questions regarding numerous areas related to Compassion, sponsor accounts, country/child information, general information, and/or other ministry related information.
Initiate and maintain a high volume of regular sponsor accounts. Research and resolve account problems, escalating to senior associates when needed. Determine best pairings for sponsor-requested product and commitment levels, link sponsor to children and products in computer system.
Research and resolve journal entry errors or problems from personal contributions.
Work within the automated workflow system to allocate sponsor/donor monies to the appropriate funds or accounts, and maintain the sponsor/child relationship. Apply appropriate coding procedures for allocation of funds to sponsor account, sponsorship and/or commitment.
Maintain assigned accounts and process exception transactions that require additional research than regular transactions.
Provide sponsors with excellent service that builds loyalty to Compassion and the overall mission of the ministry. Resolve sponsor problems, answering questions accurately while adhering to published guidelines. Follow protocol to offer options for an on-going relationship with Compassion and reinforce sponsor commitment to the ministry.
Communicating in a way that reflects and supports Compassion’s mission, values, vision and strategy. Responsible for achieving individual performance and attendance metrics and contributes to overall service targets.
As directed, participate in available training and coaching opportunities to expand knowledge and abilities related to this role.
High school diploma or equivalent
Proficient typing and computer skills
High level of organization and attention to detail
A love for Compassion’s mission and a heart to serve others
Data entry and/or customer service skills; ideally 1-2 years of experience in a customer service environment is strongly preferred
Bilingual proficiency in English and Spanish (speaking and writing) is a plus
Being a part of the Kingdom work happening here at Compassion is truly an exciting honor. Our team is comprised of business-minded Christ Followers who have a passion for child advocacy, are 100% here for one another, and work together knowing we are all parts of one body in Christ.
One of the most amazing aspects of working for Compassion is the investment we make in our team members, both spiritually and professionally! If you are chosen for this position, you can expect to participate in things like weekly team huddles, monthly team meetings, monthly chapel, and even prayer groups! We are so blessed to support our mission of releasing children from poverty in Jesus’ name! We hope you will join us in this mission and allow God to work in and through your life!
The mission: Join a team that is motivated to release children from poverty in Jesus’ name.
Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.
Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.