With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
PURPOSE OF THE POSITION:
The Sponsorship Production Platform Specialist is a significant and emerging leadership role in the production of over 8 million digital and printed engagement features for child sponsors each year.
This forward-thinking, solutions-focused coordinator will lead the exploration, successful integration of platforms and tools and process refinement for the production workflow of 5+ annual publishing projects for 20+ countries with different requirements and language needs.
These projects leverage best-in-class design automation to produce mailed and digital annual reports, cards and letters to child sponsors in multiple language combinations, as well as new emerging bodies of work led by market insights and sponsor needs. The Sponsorship Production Platform Specialist will be integral to the end-to-end solution design, manage exploration, testing and implementation and effectiveness, as well as identify business technology needs and gaps, define requirements and work with internal partners and external vendors. They will also be responsible for the quality assurance program and process refinement of the team’s production activities and workflows. This involves working with multiple stakeholders to assess needs and data, establish key performance standards, procedures and tools, test and model projects, and implement agreed, effective processes.
MAJOR RESPONSIBILITIES:
Lead the requirements gathering for platforms and tools to enhance production workflow process:
- Lead gap analysis and development of Business Requirement Definitions.
Identify, select and manage vendor platforms and tools for production workflow processes:
- Based on clearly defined business needs, create RFP and manage RFP process.
- Lead analysis and requirements assessment of vendor proposals.
- Manage vendor selection process, in consultation with Child Sponsorship Content Director and the Operations & Production Manager, as well as other relevant stakeholders and vendors.
- Develop super user knowledge for application production workflow and operations.
- Define requirements for workflow implementation, and any configuration needed
Test and transition management of workflow platform and tools:
- Set up and configure existing and new platforms and tools.
- Test all platforms and tools ensuring readiness for production.
- Take over management of solutions from vendor(s). Monitor processes and performance (bugs, defects, enhancements).
- Maintain platforms and tools, upgrading and adapting as necessary to ensure function and fit for purpose. Clearly define and document vendor relationship and SLAs.
Lead and provide technical support and training to enable user success on all workflow platforms and tools:
- Lead and manage onboarding of operations team in the successful use of workflow and tools.
- Lead and manage development of required training and knowledge management materials for all technology solutions.
- Lead and provide training to users.
- Support staff to effectively and efficiently perform their duties, manage time and coverage, and meet work quality standards.
- Backstop staff and other team members as need to ensure Business Technology needs and standards are met at all times.
Lead ongoing production quality assurance (QA) program to support quality outputs:
- Determine and agree in-house quality procedures, standards and specifications.
- Assess user and customer requirements.
- Propose and secure agreement on user and customer service standards.
- Establish and implement a concise QA program for both child sponsorship and business performance including creation and roll-out of key performance indicators/metrics across production.
- Establish, implement and manage quality criteria and checks for child sponsorship data across all data requirements across all programs under production services prior to production merging.
Lead continuous improvement initiatives:
- Identify and implement data and user-accepted data tools needed to monitor, measure, and support production workflow.
- Develop and document requirements for the data and data tools and consult with stakeholders and align dependencies.
- Provide necessary training on tools and processes.
- Provide necessary setup and configuration of tools and processes.
- Monitor production QA processes and identify gaps.
REQUIREMENTS:
- Bachelor’s degree in IT, Computer or Industrial Engineering, Workflow Management, Data Science, Project or Business Management, Marketing or a related field.
- 3-5 years of relevant work experience in production and technical leadership, coordination, communications, or a related field.
- Experience in coding, scripting, or workflow automation (e.g., Python, JavaScript, XML, or similar languages/platforms).
- Proficiency in Microsoft Office applications — Excel, Word, PowerPoint, Outlook.
- Experience with collaboration platforms and tools such as Kissflow, Trello, Canva, Smartsheet (or similar workflow/email systems).
Applicant Types Accepted:
Local Applicants Only
