Sr. Administrative Assistant - Operations

Please note that we do not offer visa sponsorship for this position.

Role Summary

National Life Group is a purpose-driven organization with a mission to Do good. Be good. Make good. We are committed to fostering a culture of inclusion, belonging, and diversity where all associates can thrive.

In this role, you will provide administrative and coordination support to Operations leadership on our Texas campus, with occasional support to the Operations Executive Vice President. You will support meeting coordination, communications, travel planning, event logistics, and assigned project coordination. This role will interact with leaders, associates, and business partners across the organization and requires strong organization, prioritization, discretion, communication, time management, and attention to detail.

The ideal candidate is a proactive and collaborative administrative professional who can manage varied assignments, anticipate routine business needs, follow established procedures, and escalate significant exceptions appropriately. Mentorship and professional development opportunities will be provided to support your growth in this role.

This position currently offers an onsite work schedule, with the expectation that you will be in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

• Serve as a professional point of contact between Operations leadership and business partners, helping coordinate communication and information flow.
• Draft and format routine communications, meeting materials, presentations, and related documents in collaboration with leadership.
• Arrange travel, accommodations, itineraries, and related correspondence; prepare and submit expense reports.
• Plan, organize, and execute logistics for meetings, team-building activities, luncheons, client dinners, and other events.
• Provide backup support to the Senior Executive Assistant for calendar management, appointment and meeting scheduling, and preparation of meeting agendas.
• Help ensure leaders have appropriate time scheduled for key priorities by coordinating calendars and identifying potential conflicts.
• Maintain files, records, correspondence, meeting materials, and other documentation in accordance with established practices.
• Prepare information, basic research, reports, and presentation materials to support leadership needs.
• Develop a foundational understanding of National Life Group and Operations business models, procedures, and decision-making processes.
• Assist with onboarding and offboarding coordination for business area associates.
• Work collaboratively with other administrative professionals and contribute to team effectiveness.
• Support planning, organization, tracking, and coordination of assigned projects and committees as needed to meet business needs.
• All other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Business Administration or related field and 3 or more years of related administrative experience, or equivalent combination of education, certification, and experience.
• Experience providing administrative support in a corporate or professional office environment.
• Strong interpersonal skills, including the ability to handle sensitive and confidential information with poise, tact, discretion, and diplomacy.
• Demonstrated initiative and ability to anticipate routine leadership and team needs.
• Strong organizational skills with the ability to prioritize multiple tasks, meet deadlines, and maintain attention to detail.
• Strong written and verbal communication skills.
• Critical thinking, problem-solving, and project coordination skills appropriate for varied administrative assignments.
• Proficiency with common office technology and ability to learn company-specific systems and processes.
• Must be willing and able to work more than a 40-hour work week if necessary.
• Must be able to pass a background check.

Preferred Qualifications

• Experience supporting leaders in a fast-paced corporate environment.
• Proficiency with Microsoft 365 applications, Concur, UKG/UltiPro, or similar systems.
• Experience with project coordination and event planning.
• Experience preparing presentations, meeting materials, and executive-ready communications.
• Occasional flexibility outside standard business hours to support meetings or events.

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property.

Core Competencies

• Service Focus - Demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• Decision Making - Makes sense of complex information, critically evaluates, and creates solutions.
• Results Oriented - Sets performance and personal goals; Driven to meet or exceed goals and objectives.
• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals; Aligns people and skills to tasks and assignments; Evaluates results of work.
• Demonstrates Learning Agility - Enhances skills and knowledge through continuous learning; Focuses on personal results by establishing stretch goals; Seeks feedback and changes accordingly.
• Establishes Relationships - Builds partnerships with others to instill trust, collaborate, and meet shared objectives.
• Communicates Effectively - Actively listens, conveys messages to meet different audience needs, and remains open to new ideas and opinions.
• Fosters Diversity - Values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!