Want to know if this job is worth applying to?
Remote, Oregon, United States
Remote only
The Role
We’re building a new kind of engineering function at Gametime — one that sits within our CX teams, not beside them. As our first AI Engineer on the Ops team, you’ll be embedded directly within Fan Ops and Marketplace Ops as an AI Accelerator — working side-by-side with our customer experience and marketplace specialists to make AI the default mode for how the team operates. Not an occasional tool. The foundation of how every operator at Gametime executes. Today, our ops teams are already resourceful and fast. Your job is to multiply what they can do. You’ll design and build production-grade agentic workflows that automate the repetitive, the analytical, and the operationally complex — from fan issue triage to seller risk monitoring to marketplace optimization workflows. You’ll teach non-technical teammates how to work with AI tools and build their own automations. And you’ll help establish the playbook for embedding AI capability across the entire Operations org. This is a hands-on, move-fast, build-first role. Your measure of success is the number of workflows you’ve permanently transformed and the degree to which operators in your cohort reach for an AI tool before anything else. If you’re looking to advise and document, this isn’t it. If you want to build things that go into production the same day and see the impact directly in resolution times and fan satisfaction, read on.
What You’ll Do
What We’re Looking For
Required
What Success Looks Like
In 90 days, you’ve shipped production agents that Fan Ops and Marketplace Ops teams use weekly without your involvement. You’ve materially reduced manual resolution time, improved fan satisfaction metrics, and freed up operator capacity. At least multiple teammates can build and modify automations themselves — and they start new tasks by reaching for an AI tool first.
Compensation & Benefits
At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.
Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.