Want to know if this job is worth applying to?
San Francisco, Heredia, Costa Rica
Onsite
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
The Channel Operations Sr. Analyst in the Commercial Operations Department is responsible for acting as a key liaison between Baxter and wholesalers/distributors who distribute products to end customers. This position ensures distributors have the correct purchase pricing (DAC/WAC), accurate Baxter contract pricing for the customers they service, and timely and accurate chargeback credits, credit/rebills, settlements and related operational activities.
This role will provide senior-level analytical and operational support for day-to-day Channel Operations while also supporting the migration to Model N and the stabilization of the new system. Responsibilities include supporting UAT, data validation, issue tracking, defect resolution follow-up, process transition, documentation updates, hypercare and post-go-live stabilization. The Sr. Analyst is expected to partner with cross-functional teams, identify risks, escalate issues appropriately, and help ensure business continuity during the migration and stabilization period.
This person will have important interactions with cross-functional groups and will impact financial, operational and customer-facing processes. The Sr. Analyst will perform and drive analysis, support decisions for processes under scope, serve as a main contact for analysts and stakeholders, and contribute to process improvements, efficiencies and adoption of Model N.
Ensure the correct DAC/WAC and contract pricing is connected to distributors and aligned to operational requirements.
Act as a liaison between Baxter, wholesalers/distributors, the Costa Rica Channel Operations team, trade team, pricing, sales and other cross-functional stakeholders.
Manage and analyze Accounts Receivable between Baxter and trading partners, ensuring the A/R ledger is accurate and up to date, and that credit/rebills and/or write-offs are completed once analysis is finalized.
Analyze and send discrepancy reports, resubmissions, unit trending, agreement maintenance, settlements and other distributor/wholesaler deliverables.
Work with field teams to ensure missing traces are resolved in a timely manner and engage management to resolve issues related to assigned wholesalers or distributors.
Reconcile and troubleshoot credit/rebills and/or write-offs resulting from Accounts Receivable analysis.
Serve as senior SME for Model N migration and stabilization activities, including planning support, UAT execution, data validation, defect and issue tracking, go-live readiness, hypercare and post-go-live stabilization.
Partner with IT, Sales, Pricing, Trade, Contracts and Channel Operations leadership to validate Model N outputs, identify process gaps, escalate migration risks and support timely resolution of issues.
Support the transition of processes from AS400/JDE or legacy workflows to Model N, ensuring documentation, controls and operational handoffs are updated and clearly communicated.
Create, update and maintain SOPs, job aids, training materials and process documentation, including changes required by the Model N migration.
Provide guidance and support to analysts on operational exceptions, debit memo monitoring, error reports, missing traces, credit/rebill analysis and escalation items.
Keep open written and verbal communication with team members, leadership and cross-functional stakeholders.
Provide outstanding customer service to all internal and external customers.
Support as backup for other team activities based on previous training plans and business needs.
Analyze, research, make recommendations and implement solutions for business issues and opportunities together with the Supervisor and Manager.
Support ad-hoc reporting, business requests and special projects.
Monitor metrics closely to ensure KPIs and SLAs are met.
Support Supervisor on debit memo monitoring during the month and with escalation issues within the team, as needed.
Run and monitor daily error reports, providing support and follow-up to the team.
Bachelor's Degree in Finance, Accounting, Economics, Business Administration or related field required.
Typically 3+ years of relevant experience in Commercial Operations, Finance Operations, Contract Operations, Pricing, Chargebacks, Accounts Receivable or related operational processes.
Required hands-on experience using Model N, including the ability to navigate the system, validate data, research issues and support operational issue resolution.
Experience supporting system migrations, UAT, hypercare, post-go-live stabilization, process transition or data validation activities is strongly preferred.
Demonstration of key finance, analytical and operational competencies.
Fully bilingual in English and Spanish. B2 English level required.
Intermediate to advanced Excel proficiency.
Experience with AS400, JDE Oracle or other ERP/legacy systems is a plus.
Strong analytical, research and problem-solving skills.
Strong ability to communicate with internal and external stakeholders, including leadership and cross-functional partners.
Customer focus and ability to provide timely, accurate support.
Collaboration, teamwork and ability to guide or support analysts as needed.
Strong attention to detail and ability to manage priorities in a fast-paced environment.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
