Sr. Associate IT Generalist

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Sr. Associate IT Generalist 

Disaster Recovery & Customer Coordination 

The Sr. Associate IT Generalist will help strengthen technology resilience and business continuity through disaster recovery planning, testing, documentation, and customer implementation support. This role works across technology teams to understand critical systems and dependencies, maintain recovery plans, and help ensure disaster recovery activities are effectively planned and executed. 

The position also plays an important customer-facing role, using project management practices to move customer requirements and implementations forward while coordinating with customers, engineering teams, sales, and internal business partners. 

Key Responsibilities 

• Develop, maintain, and update disaster recovery plans and supporting documentation. 
• Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements. 
• Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes and lessons learned. 
• Partner with IT teams to understand system dependencies, critical business functions, and recovery requirements. 
• Develop and maintain disaster recovery runbooks, playbooks, and incident-response procedures. 
• Support disaster recovery tools, technologies, and activities associated with applicable standards and regulatory requirements. 
• Apply project management practices to move disaster recovery initiatives and customer implementations forward against defined customer requirements. 
• Coordinate new and changing external customer connectivity requirements with customers and internal technology teams. 
• Facilitate customer engineering discussions and coordinate technical follow-up. 
• Support customer quoting activities and serve as a liaison across customers, sales, engineering, technology teams, and internal business partners. 
• Track work, requirements, issues, and project activities using Jira and ServiceNow. 

We are unable to provide sponsorship for this role, presently or in the future.

Minimum Qualifications 

Degree or equivalent and typically requires 4+ years of relevant experience 

Critical Skills 

• 4+ years of relevant experience that includes hands-on disaster recovery or business continuity work. 
• Experience applying project management practices to disaster recovery initiatives and customer implementations. 
• Demonstrated customer-facing experience, including coordinating customer requirements with technical teams. 
• Working knowledge of data processing and computer/IT environments. 
• Experience developing, maintaining, or supporting disaster recovery plans and documentation. 
• Experience participating in or coordinating disaster recovery testing, exercises, or simulations. 
• Experience using Jira and ServiceNow. 
• Demonstrated experience organizing and tracking multiple project activities, requirements, dependencies, or stakeholder deliverables. 

Preferred Skills  

I would keep this section fairly lean because the hiring manager has now been specific about what is truly required: 

• Experience creating or maintaining technical runbooks, recovery procedures, playbooks, or similar operational documentation. 
• Experience supporting disaster recovery standards, compliance, or regulatory activities. 
• Experience coordinating customer connectivity or other customer-facing technology implementations. 
• Experience working across technical, customer, sales, and business teams. 

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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