Sr. Associate, Technical Specialist - Common Data Environment

Technical Specialist - Common Data Environment (Autodesk)

Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company? 

 AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. 

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning… 

Come join the A-Team at AirTrunk, where the cloud meets the ground.  

A Snapshot 

The Technical Specialist - Common Data Environment (CDE) is responsible for operational support, configuration and enhancement of AirTrunk’s project information environment using Autodesk Construction Cloud. Reporting to the Service Owner, the role supports controlled document and model exchange, review workflows and project information handover across data centre design and construction projects. The specialist works with Project Delivery, Design, Construction, Operations, external partners and Technology teams to keep the CDE stable, secure and governed, while maintaining high-quality documentation and user enablement.

Your Day to Day

Autodesk CDE Support & Service Delivery

·         Provide Level 1 and 2 support for Autodesk Construction Cloud incidents and service requests, escalating complex product or integration issues where necessary.

·         Triage project access, document, model, workflow and review issues; investigate causes and coordinate timely resolution with project teams and Autodesk support.

·         Collaborate with the Service Desk, Project Delivery, Design, Construction and external support teams to meet service levels and maintain project continuity.

Autodesk Platform Configuration & Maintenance

·         Administer approved Autodesk Construction Cloud accounts, projects, members, roles, permissions and folder structures.

·         Configure and maintain project templates, naming conventions, metadata, document attributes, review workflows and transmittal settings as applicable.

·         Support platform updates and enhancements while maintaining access control, version history, auditability and compliance with security and information governance standards.

Change Delivery & Testing

·         Deliver approved CDE configuration changes and enhancements with project information owners, implementation partners and technical teams.

·         Prepare test scenarios and data; conduct configuration and regression testing and support business-led UAT for workflows, permissions, integrations and reports.

·         Ensure changes, project setup and releases are documented, approved and deployed in accordance with SDLC and change-management processes.

Project Information & Knowledge Management

·         Maintain CDE standards and configuration records for document status, revision, suitability, naming, metadata, approval, transmittal and archival.

·         Contribute troubleshooting guides, known issues and repeatable procedures to the CDE knowledge base.

·         Support training and onboarding of users, consultants and support staff through clear process guides and accessible documentation.

Collaboration & Continuous Improvement

·         Work closely with the Service Owner and project teams to improve document control, model coordination, review workflows and project handover.

·         Participate in root-cause analysis and problem management; identify recurring access, metadata, workflow and integration issues and recommend corrective actions.

·         Stay current with Autodesk Construction Cloud updates and CDE practices, and identify appropriate opportunities for process optimisation and automation.

Requirements  

 Essential: 

• Hands-on experience with Autodesk Construction Cloud (ACC) is required, preferably Autodesk Docs and one or more of BIM Collaborate or Autodesk Build.
• 5–7 years’ experience supporting enterprise SaaS, project information management, document control or construction technology systems in a technical capacity.
• Experience administering CDE projects, members, roles, permissions, folder structures, document metadata and review workflows.
• Experience supporting architecture, engineering, construction or data centre project delivery teams.
• Strong understanding of document and model lifecycle controls, including naming, revision, status, approval, transmittal and audit trail requirements.
• Experience with incident, problem, change and release management practices, preferably in an ITIL-aligned environment.
• Ability to write clear, structured documentation and maintain configuration, project and knowledge records.
• Strong analytical and problem-solving skills with the ability to communicate technical concepts to non-technical stakeholders.

• Experience working collaboratively with cross-functional teams and external partners in Agile, hybrid or traditional delivery environments.

Desirable: 

• Autodesk Construction Cloud training, accreditation or certification, or demonstrable commitment to formal Autodesk learning.
• Experience with Autodesk Docs, BIM Collaborate, Autodesk Build, model coordination, issue management, markups or project handover.
• Exposure to Autodesk APIs, connectors, reporting, scripting or automation tools; familiarity with ISO 19650 or BIM information management is an advantage.
• Experience working in data centre construction, multi-country projects or fast-paced transformation environments.

Qualifications:  

• Bachelor’s degree in Information Technology, Engineering, Construction Management, Architecture, Computer Science or a related discipline.

• 5–7 years in technology, project information management or construction systems roles.

• Global or APAC experience is an advantage.

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EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email TalentAcquisitionIndia@revantage.com