Sr. Atlassian Platform Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

We are seeking an experienced Senior Atlassian Engineer to join American Express Global Business Travel. In this strategic role, you will lead the design, implementation, and optimization of our Atlassian ecosystem, driving digital transformation and enabling seamless collaboration across the enterprise.

What You'll Do:

• Strategic Planning & Architecture: Design and architect scalable Atlassian solutions aligned with organizational goals and technical roadmap

• System Leadership: Lead the administration, maintenance, and governance of Jira, Confluence, and Trello environments across cloud and on-premise deployments

• Advanced Configuration: Develop complex workflows, automation rules, and custom solutions using Jira Automation, Scripts, and APIs

• Integration Strategy: Architect and oversee integrations between Atlassian tools and enterprise systems, ensuring seamless data flow and system interoperability

• Team Leadership: Mentor junior engineers, establish best practices, and provide technical guidance to cross-functional teams

• Performance & Optimization: Monitor system health, capacity planning, and implement performance enhancements to support organizational growth

• Security & Governance: Establish security protocols, access management frameworks, and ensure compliance with enterprise standards

• Innovation & Roadmap: Evaluate new Atlassian features and third-party solutions, recommending enhancements to improve user experience and operational efficiency

• Documentation & Knowledge Management: Create comprehensive architectural documentation, runbooks, and knowledge bases in Confluence

• Stakeholder Management: Collaborate with business leaders, IT teams, and end-users to understand requirements and deliver solutions

What We're Looking For:

• Bachelors / Masters degree in computer science, Information Technology, or related field (or equivalent practical experience)  

• 7+ years of professional experience with Atlassian products (Jira, Confluence, and Trello)

• 3+ years in a senior or leadership role managing Atlassian environments

• Expert-level knowledge of Jira administration, including advanced workflow design, custom fields, and automation

• Advanced proficiency in Confluence architecture, space management, and content governance

• Strong experience with Trello administration and automation

• Proven experience with REST APIs, webhooks, and system integrations

• Solid understanding of cloud and on-premise deployment models

• Excellent problem-solving, analytical, and strategic thinking skills

• Strong leadership and communication abilities

Preferred Qualifications:

• Atlassian Certified Administrator (Jira and/or Confluence)

• Atlassian Certified Associate or Expert level certifications

• Experience with Atlassian Cloud Premium or Enterprise deployments

• Proficiency in scripting languages (Python, JavaScript, Groovy, or similar)

• Knowledge of Atlassian Marketplace app development or customization

• Experience with agile transformation and organizational change management

• Background in enterprise architecture or IT infrastructure

• Experience with DevOps, CI/CD pipelines, and development tools integration

• Experience with Atlassian products (Jira, Confluence, Trello, Jira Service Management) and their cloud-specific features, including configurations, permissions, workflows, and add-ons.  

• Excellent communication, documentation, and stakeholder management skills.  

     

Location

Mexico City, Mexico

     

Click here to learn more about the benefits we offer in Mexico.

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!