About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Consultant
Primary Skills
- AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function
Specialization
- AWS Development: Software Development Engineer
Job requirements
Role: -Sr. Node JS Developer/ Lead Developer
Location: - New York NY- 2 -3 days Hybrid
Position Summary
We are seeking a skilled Node.js Developer to design, develop, test, and support serverless applications that power customer interactions within an AWS-based contact center platform. The role will focus on developing AWS Lambda functions that integrate with Amazon Connect, Amazon Lex, APIs, CRM systems, and backend services to deliver secure, scalable, and intelligent IVR and self-service experiences. The ideal candidate will have strong expertise in Node.js, AWS serverless technologies, API integrations, and contact center solutions.
Key Responsibilities
- Design, develop, and maintain Node.js applications running on AWS Lambda.
- Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex.
- Develop integrations between contact center platforms and enterprise applications, databases, CRM systems, and third-party APIs.
- Create reusable Lambda services to support authentication, routing, customer identification, case management, and self-service transactions.
- Develop RESTful APIs and event-driven architectures using AWS services.
- Implement secure coding practices, including encryption, authentication, authorization, and data protection controls.
- Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services.
- Troubleshoot production issues and optimize application performance, scalability, and reliability.
- Collaborate with solution architects, contact center engineers, QA teams, and business stakeholders throughout the software development lifecycle.
- Develop automated unit, integration, and regression tests for serverless applications.
- Create technical documentation, deployment procedures, and operational runbooks.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- 6+ years of Node.js development experience.
- 4+ years of hands-on AWS development experience.
- Experience developing and deploying AWS Lambda functions.
- Experience with Amazon Connect and/or Amazon Lex.
- Strong knowledge of REST APIs, JSON, and microservices architectures.
- Experience with AWS services such as API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, and EventBridge.
- Experience using Git and GitHub for source control and CI/CD pipelines.
- Strong debugging, troubleshooting, and performance optimization skills.
- Understanding of secure software development practices and cloud security principles.
Preferred Qualifications
- Experience developing contact center IVR solutions.
- Experience with conversational AI and chatbot implementations.
- Experience integrating with CRM platforms such as Salesforce or ServiceNow.
- Knowledge of Infrastructure as Code (CloudFormation, CDK, or Terraform).
- Experience working in Agile development environments.
- AWS Developer Associate or AWS Certified Solutions Architect certification.
Know more about Brillio : https://www.brillio.com/join-us/
PPE: https://www.brillio.com/platform-and-product-engineering/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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