Sr Brand Success Account Manager

Position Title: Sr Brand Success Account Manager

About the role

LTK is seeking a Sr. Brand Success Account Manager to join our growing team. In this role, you will own the success of a portfolio of high value and key growth brands, serving as a strategic partner and helping customers maximize the performance and long-term value of their programs.

You will develop tailored strategies based on each brand’s goals, performance, and opportunities, using data, Creator insights, and business context to optimize programs and drive stronger results. You’ll navigate more complex customer needs, develop data-backed recommendations, and engage with senior brand stakeholders to influence strategy and unlock incremental growth.

How you will make an impact

• Own the strategic success and health of a portfolio of high-value and key growth brands, developing tailored approaches based on each brand’s goals, performance, and opportunities.
• Partner closely with Sales to develop relationship and program growth plans that deepen brand engagement and identify opportunities for expansion.
• Drive continuous program optimization by monitoring performance against plan, diagnosing gaps, and developing strategies to improve ROAS, campaign efficiency, CMP activity, and overall program performance.
• Lead recurring business reviews and QBRs, developing compelling performance narratives, benchmarks, and forward-looking recommendations for marketing leaders and senior brand stakeholders.
• Develop high-quality, data-backed strategic recommendations that drive program growth, including growth plans, campaign recaps, expansion opportunities, and category or seasonal strategies.
• Apply strong analytical skills to interpret performance data, build forecasts, size opportunities, and translate insights into actionable brand recommendations.
• Proactively identify account risks, performance trends, and growth opportunities and develop strategies to address them.
• Serve as a strategic advisor to brands, bringing deep expertise across LTK’s Brand Platform, Creator marketing, and industry best practices to help customers achieve their goals.
• Consistently achieve and exceed KPIs and OKRs focused on portfolio GMV growth, Transaction Revenue, CMP activity, feature adoption, campaign execution, brand ROI, and retention.
• Navigate complex customer challenges with sound judgment and creativity, partnering across LTK to drive resolution and improve customer outcomes.
• Provide a high-quality customer experience and build trusted relationships with senior customer stakeholders.

What you will bring to LTK

• Bachelor’s degree or equivalent practical experience.
• Experience in Creator or influencer marketing, digital media, advertising, e-commerce, or a related industry.
• Experience with HubSpot or a comparable CRM.
• 4+ years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing role.
• Demonstrated experience managing complex or high-value customer relationships and developing strategic account or growth plans.
• Strong analytical skills with experience interpreting large data sets, evaluating performance, forecasting, sizing opportunities, and translating insights into strategic recommendations.
• Demonstrated experience driving measurable customer or business outcomes, including growth, retention, adoption, revenue, or similar performance metrics.
• Experience developing and presenting strategic business reviews, performance narratives, and recommendations to senior customer stakeholders.
• Experience developing Creator or influencer marketing strategies, including Creator selection, program design, or portfolio optimization.
• Strong business acumen with the ability to connect customer objectives, performance data, and broader business opportunities.
• Demonstrated ability to independently navigate complex customer challenges, competing priorities, and ambiguous situations.
• Excellent written and verbal communication skills with the ability to influence and build credibility across different levels of an organization.
• Strong organization and project management skills with the ability to manage a complex portfolio and multiple priorities.
• Experience working in a CRM and other customer success, reporting, or analytics systems.
• Experience using AI tools to improve productivity, analysis, customer insights, or workflows.
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback#LI-KB1