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Montréal, Québec, Canada
Hybrid
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
As a Senior Business Systems Analyst, you will serve as the critical link between business and technology teams, translating complex business needs into scalable, compliant, and value-driven solutions that support enterprise operations and strategic initiatives. You will lead requirements analysis, process optimization, solution delivery, testing, and stakeholder engagement efforts while driving digital transformation, operational excellence, and continuous improvement across the organization.
What You Will Do:
Partner with business stakeholders, solution owners, IT teams, vendors, and project teams to translate business needs into scalable technology solutions that deliver measurable business value.
Lead requirements gathering sessions, stakeholder interviews, discovery workshops, and business process assessments.
Analyze current-state processes and identify opportunities for optimization, automation, standardization, and continuous improvement.
Develop and maintain business requirements, functional specifications, process flows, use cases, and user stories.
Ensure requirements are complete, traceable, testable, and aligned with business objectives and strategic priorities.
Serve as the primary liaison between business users, technology teams, vendors, and operational support groups.
Collaborate with architects, developers, and third-party partners to design and implement effective technology solutions.
Evaluate solution options and provide recommendations based on business value, risk, cost, operational impact, and long-term sustainability.
Support project delivery activities including planning, solution design reviews, testing, cutover planning, implementation, and post-deployment stabilization.
Coordinate business readiness activities and support adoption of new processes and technology capabilities.
Participate in system upgrades, enhancements, integrations, and modernization initiatives across enterprise applications.
Develop and execute testing strategies, test scenarios, and User Acceptance Testing (UAT) plans.
Coordinate testing activities and validate solutions against documented business requirements and acceptance criteria.
Track, prioritize, and support resolution of defects throughout the testing and implementation lifecycle.
Support production validation activities following system implementations and enhancements.
Investigate production issues, support incident resolution, and participate in root cause analysis activities.
Identify recurring operational issues and recommend sustainable corrective actions and process improvements.
Partner with support teams to improve system reliability, reduce operational risk, and increase user adoption.
Ensure solutions comply with applicable regulatory, security, privacy, audit, and governance requirements.
Support SOX and IT General Controls (ITGC) compliance activities through documentation, validation, testing support, and audit readiness efforts.
Contribute to strategic initiatives, digital transformation programs, portfolio planning, and enterprise-wide continuous improvement efforts.
Build trusted relationships with stakeholders and effectively communicate with both technical and non-technical audiences.
Maintain business process documentation, operating procedures, knowledge repositories, and training materials.
Mentor junior analysts and contribute to knowledge-sharing across teams.
Required Experience and Qualifications
10+ years of related experience in business analysis, systems analysis, solution delivery, application support, or a related field.
Proven experience as a Business Systems Analyst, Senior Business Analyst, Functional Analyst, or similar role within a complex enterprise environment.
Strong understanding of business analysis methodologies, requirements management practices, and solution delivery frameworks.
Demonstrated ability to translate complex business requirements into effective technology solutions.
Strong analytical, problem-solving, and critical-thinking skills.
Experience supporting enterprise applications and operationally critical business processes.
Experience with testing methodologies, including System Integration Testing (SIT), User Acceptance Testing (UAT), and production validation.
Knowledge of business process modeling, workflow analysis, and process improvement techniques.
Experience working with ERP, Supply Chain, Distribution, Financial, Warehouse Management (WMS), or Transportation Management (TMS) systems.
Understanding of integration concepts, APIs, data flows, and enterprise application ecosystems.
Experience working in regulated environments with exposure to compliance, audit, SOX, and ITGC requirements.
Excellent communication, facilitation, stakeholder management, and relationship-building skills.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Advanced proficiency with Microsoft Office applications, including Excel, Visio, PowerPoint, and SharePoint.
Bachelor's degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, Engineering or related field, or equivalent experience.
Must be bilingual in English and French.
Preferred Experience and Qualifications
Experience within pharmaceutical distribution, healthcare, logistics, warehousing, supply chain, or related regulated industries.
Experience supporting enterprise-scale ERP, WMS, TMS, and distribution platforms.
Experience working with vendors, systems integrators, and cross-functional project teams.
Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
Experience supporting digital transformation, process automation, and system modernization initiatives.
Knowledge of risk assessment, compliance management, and governance frameworks.
Demonstrated ability to influence stakeholders and drive consensus without direct authority.
Professional certifications such as CBAP, CCBA, PMI-PBA, Agile, Scrum, or related business analysis certifications.
Experience mentoring analysts and contributing to organizational capability development.
Working Conditions:
In office requirement, we are Flex and Connect with 2 days a week in office
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$116,300 - $193,800McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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