Sr. Client Coordinator

Accountabilities:

• Consult with clients, agencies, production teams, and other stakeholders throughout artwork development and prepress execution, providing guidance on production approaches and printability.
• Lead and participate in pre-production meetings, project meetings, and print trials when appropriate, particularly for complex projects.
• Manage project timelines, priorities, estimates, purchase orders, invoicing, and payment follow-up while ensuring projects remain aligned with scope and deadlines.
• Build strong, responsive relationships with clients and onsite stakeholders by providing timely, professional communication and resolving requests effectively.
• Coordinate artwork issues and technical questions between clients, internal teams, external partners, printers, and management.
• Review supplied technical data against artwork requirements and document critical information that could affect quality, production, or delivery.
• Coordinate global packaging project bundles by gathering required inputs, defining project scope, and briefing production teams on regional requirements.
• Manage artwork and prepress scheduling, production priorities, potential challenges, rework, and issue resolution throughout project execution.
• Enter and maintain accurate orders, ensuring all information is complete and ready for production.
• Communicate the receipt and shipment of artwork to relevant stakeholders and maintain accurate project information in client tracking systems.
• Develop and update pricing matrices according to client requirements and project needs.
• Participate in production meetings and process-improvement initiatives designed to strengthen workflow efficiency and business performance.
• Develop a strong understanding of client processes, deliverables, production requirements, and manufacturing workflows.
• Provide training, guidance, and knowledge-sharing support to junior project managers or new team members when needed.
• Escalate significant project, technical, quality, or client issues to management and perform additional responsibilities as required.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 3 years of progressive project coordination experience, or an equivalent combination of education and professional experience.
• Strong understanding of project management principles, with the ability to manage projects from initial planning through completion while balancing multiple priorities and deadlines.
• High proficiency in Microsoft Office Suite, Outlook, internet applications, and other standard business productivity tools.
• Strong analytical, organizational, prioritization, budgeting, planning, presentation, and problem-solving skills.
• Excellent verbal and written communication abilities, including the capacity to analyze information, interpret requirements, and communicate recommendations clearly.
• Solid understanding and practical application of mathematical concepts, particularly in relation to estimates, pricing, and project coordination.
• Ability to develop and maintain productive relationships with clients, colleagues, peers, management, vendors, and other external stakeholders.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Strong interpersonal skills and the ability to influence and collaborate effectively with peers and management.
• Self-motivated, detail-oriented, and highly organized, with a strong focus on deadlines, reporting, quality, and follow-through.
• Familiarity with packaging artwork, prepress, print production, or manufacturing environments is valuable.
• Willingness to travel occasionally on a local, national, and/or international basis.
• Ability to work effectively in an onsite client-facing environment and communicate through digital and in-person channels.

Benefits

• Annual salary range of $100,000–$110,000 USD, with final compensation determined by location, experience, and other job-related factors.
• Hybrid schedule with 4 days onsite and 1 day remote per week in Midtown Manhattan.
• Health care plan options with prescription drug coverage.
• Dental and vision insurance.
• Basic and supplemental life insurance.
• Flexible Spending Account for medical and dependent-care expenses or a Health Savings Account, depending on plan selection.
• Short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Opportunity to work with major packaging and print-production programs in a collaborative, client-facing environment.
• Opportunities to develop project management, technical print, client relationship, and process-improvement expertise.
• Potential for occasional local, national, and international travel.
• Reasonable accommodations available for qualified individuals with disabilities.