Sr. Client Manager (Tribal/IHS) - LHB

Accountabilities

Strategic client relationship management: Build and maintain trusted partnerships with Tribal, IHS, and other assigned clients throughout the account lifecycle, serving as a senior-level advisor and primary point of contact for key stakeholders and brokers.
Client retention and revenue growth: Develop and execute strategies to retain existing business, identify upselling opportunities, expand client relationships, and achieve established sales, renewal, and revenue objectives.
Consultative account oversight: Provide strategic guidance to complex client groups, understand their needs, and recommend appropriate healthcare administration and employee benefits solutions.
Service excellence: Coordinate with internal teams and client coordinators to resolve issues, improve service delivery, and ensure client expectations are consistently met.
Broker and stakeholder engagement: Maintain strong relationships with brokers and senior client executives, communicate account performance, and support renewal discussions and business development initiatives.
Market and industry awareness: Monitor healthcare market developments, regulatory changes, and industry trends to identify opportunities and position relevant programs and solutions effectively.
Team leadership and mentoring: When designated as a Coach/Mentor, support the development of team members, assess performance and capabilities, share best practices, and help improve overall team effectiveness.
Business performance management: Apply analytical and problem-solving skills to evaluate account needs, support informed decision-making, and contribute to the achievement of organizational goals.
Travel and client engagement: Travel as needed, including client meetings and business-related engagements, with travel requirements of up to 25%.
Requirements
Education and experience: Bachelor's degree with at least 7 years of experience in Tribal/IHS (I/T/U) client management, third-party administration (TPA), or a comparable health insurance environment involving client-facing or client support responsibilities; alternatively, a high school diploma with at least 11 years of healthcare or health insurance industry experience.
Tribal and IHS expertise: Strong understanding of Tribal/IHS (I/T/U) healthcare administration, self-funded health plans, and employee benefits. Direct Tribal healthcare experience is strongly preferred.
Regulatory knowledge: Familiarity with federal employee benefits and healthcare regulations, including ERISA, COBRA, HIPAA, and the Affordable Care Act (ACA).
Client management and business development: Demonstrated ability to manage complex accounts, strengthen client relationships, retain business, identify growth opportunities, and deliver results against commercial objectives.
Leadership and mentoring: Ability to guide and develop colleagues, support team performance, and influence stakeholders across different organizational levels.
Executive communication: Excellent written and verbal communication skills, strong presentation abilities, and confidence interacting with senior executives, clients, and brokers.
Analytical and problem-solving skills: Strong critical thinking, mathematical reasoning, creative decision-making, and time management skills, with the ability to interpret information and develop practical solutions.
Organization and self-motivation: Excellent organizational skills, attention to detail, initiative, and the ability to prioritize competing demands while maintaining a results-oriented approach.
Insurance licensing: A state insurance license is preferred and must be obtained within 90 days of hire if not already held. Knowledge of stop-loss insurance is an additional advantage.
Travel and location: Willingness to travel up to 25% as required. Remote employees must reside within the continental United States, excluding Alaska, California, Hawaii, and New York.
Benefits
Competitive salary: Annual base salary ranging from $77,800 to $146,100, depending on skills, experience, qualifications, and location.
Performance incentives: Eligibility for an annual incentive bonus, subject to the applicable plan terms and conditions.
Retirement savings: 401(k) savings plan and pension benefits.
Healthcare coverage: Health and wellness benefits designed to support employees and their families.
Insurance protection: Disability insurance and supplemental life insurance options.
Paid time off: Paid vacation and other time-off benefits, including paid holidays.
Parental leave: Paid parental leave to support employees and their families.
Professional development: Tuition reimbursement and opportunities to strengthen professional skills and advance career growth.
Employee assistance: Access to an Employee Assistance Program and additional well-being resources.
Remote flexibility: Work-from-home arrangements for eligible employees residing in approved U.S. locations.
Collaborative culture: Opportunities to contribute to a service-oriented team, develop leadership skills, and make a meaningful impact on the healthcare experience of clients and their members.