Sr Client Partner

Accountabilities

As the primary strategic partner for assigned clients, you will own executive relationships, revenue growth, and delivery outcomes. You will connect client strategy with business development opportunities while ensuring that engagements deliver lasting value and meet commercial and operational expectations.

Business Development and Revenue Generation

Identify opportunities to expand existing client relationships, deepen service offerings, and secure larger strategic engagements.

Lead business development activities and manage the full pursuit process, from lead qualification and opportunity development to proposal submission and deal closure.

Own and deliver an annual revenue target of $5–10 million or more across assigned accounts, including new business, renewals, and client expansion.

Leverage an established professional network to build relationships with senior executives, develop qualified prospects, and generate new business opportunities.

Identify growth opportunities within existing and prospective accounts, translating delivery feedback and client needs into prioritized proposals.

Develop strategic client plans covering account growth, renewals, upselling, and commercial negotiations.

Negotiate client terms as required and approve client plans, major statements of work (SOWs), and pricing proposals.

Client Relationship and Strategic Leadership

Own and strengthen executive-level relationships with client sponsors, C-suite stakeholders, and senior leadership.

Serve as the primary relationship representative, trusted advisor, and strategic partner for assigned clients.

Define and drive client vision and strategic priorities, ensuring delivery activities remain aligned with business objectives.

Maintain a thorough understanding of client industries, regulatory environments, competitive landscapes, organizational needs, and future initiatives.

Monitor account health, relationship risks, and long-term growth potential while anticipating market developments and competitive threats.

Follow established governance and oversight processes, including key account planning, client reviews, and profit-and-loss reviews.

Align client objectives with delivery outcomes and quality standards, managing escalations and resolving conflicts promptly.

Provide thought leadership on quality assurance, compliance, and problem-solving, conducting reviews across clients and engagements within areas of expertise.

Follow up on client satisfaction feedback and implement improvements to strengthen service quality and long-term relationships.

Exercise sound commercial judgment and protect business interests during negotiations involving budgets, scope, risk, resources, performance feedback, and relationship challenges.

Delivery and Organizational Leadership

Direct complex client engagements and coordinate cross-functional teams, subject matter experts, and senior consultants.

Maintain delivery excellence while navigating challenging project conditions, competing priorities, and complex stakeholder expectations.

Secure the appropriate internal resources and executive support to address client needs and deliver strategic commitments.

Mentor and develop senior consultants and other leaders, encouraging accountability, collaboration, and high performance.

Promote an inclusive team culture and contribute to the development of strong, client-focused leadership capabilities.

Requirements

The ideal candidate is an accomplished consulting or business leader with extensive experience managing strategic accounts, developing executive relationships, and generating significant revenue. You should combine commercial acumen with strong delivery leadership, industry expertise, and the confidence to influence senior decision-makers.

At least 12 years of experience in consulting, strategy, or client-facing business roles.

At least 5 years of experience in client management, business development, or strategic relationship leadership.

Proven track record managing large, complex, multi-year client engagements.

Demonstrated success in revenue generation and account growth, including experience managing annual revenue targets of $5–10 million.

Experience leading teams and coordinating cross-functional project delivery.

Deep industry knowledge and experience in retail, supply chain, manufacturing, or related business functions.

Strong strategic thinking and the ability to translate complex business challenges into integrated solutions aligned with client objectives.

Established executive presence, with the ability to communicate confidently and influence C-suite stakeholders.

Exceptional relationship management and client advocacy skills, including the ability to build trust and position an organization as a long-term strategic partner.

Strong commercial and financial acumen, including experience with business development, opportunity qualification, pricing, contract terms, negotiations, and engagement profitability.

Proven delivery leadership capabilities, with the ability to oversee complex engagements, coordinate multidisciplinary teams, and maintain high-quality outcomes.

Excellent written, verbal, and presentation skills, including the ability to simplify complex concepts and communicate recommendations to senior audiences.

Strong emotional intelligence, self-awareness, and the ability to navigate complex organizational dynamics, resolve conflicts, and lead difficult conversations.

Demonstrated leadership and mentoring abilities, with a commitment to developing high-performing teams and fostering an inclusive culture.

Preferred Qualifications

Bachelor's degree or higher.

Benefits

Full-time, permanent employment.

Remote work arrangement.

Opportunity to lead high-value strategic client relationships and influence business growth.

Senior-level ownership of commercial strategy, client delivery, and executive partnerships.