Sr. Client Success Manager - Media, Insights & Incentives (P3775)

As a Senior Client Success Manager- Media, Insights & Incentives, you are the account quarterback, internally and externally to a portfolio of clients, within the vertical to drive organic growth strategies for Media, Incentives, and Insights.  This includes the leadership of client goals and objectives across the commercial portfolio and overseeing the delivery of total business quarterly business reviews (Media Upfront, Incentives Plan, Insights Annual Plan).  You are effective at identifying and closing opportunities with client Kroger facing teams to deliver on budget and lead all insight subscription renewals (84.51 Stratum, Collab Cloud, Data Direct).  You leverage your consultative approach to drive insights utilization that delivers maximum value creation.  You sell in insights and activation to support key KR collaborative processes such as 3CM, store testing, etc. and ensure flawless commercial execution across the book of business.  You are curious and proactively explore and source ideas to drive larger portfolio account growth. 

The Senior Client Success Manager- Media, Insights & Incentives will partner with cross-functional teams inclusive of Sales, Kroger teams, Data Science, Finance/Accounting and Product Strategy to ensure client experiences are consistently positive and engaging. The right candidate will bring excitement, knowledge, and passion for our media, incentives, and insights portfolio.  This candidate needs a minimum of 4+ years’ experience in a fast pace environment focused on client success, account management or business development roles.    

RESPONSIBILITIES:

• Full-commercial portfolio account leadership that requires commercial acumen across entire portfolio.
• Understanding of Kroger business processes. Data-driven, customer-centric consultation.
• Oversee client goals & objectives across commercial portfolio, serving as primary point of contact for aligned clients. Budget retention through active client engagement. Oversee and deliver total business QBRs (Media Upfront, Loyalty Plan, Insights Annual Plan). 
• Identify and close opportunities with Kroger facing teams (Client Partnerships (Sales) , Shopper Mkg, Cat Man, Shopper Insights) to deliver on budget.
• Lead all insights subscription renewals (84.51° Stratum, Collab Cloud, Data Direct).
• Maximize adoption of and value-creation Insights subscriptions. Consult on utilization of insights to support key merch processes (ex – shelf, assortment, price/promo, cat strategy, supply chain, innovation) and bridge insights utilization into activation opportunities.  Strategically engage corporate data science orgs on data utilization (ex. 84.51° Collaborative Cloud consultation).  Support all insights-to-activation utilization.
• Ensure flawless commercial execution across the book of business. Drives strategic recommendations and brand performance convos, leveraging full suite of commercial products.
• Owns overarching client performance & value creation conversations for aligned clients as well as leads strategic recommendations & questions for the overall business.
• Proactively explore & source ideas to drive larger portfolio offerings from client and industry, process & account support. 

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Bachelor’s degree required
• 4+ years of Client Success (account management) and/or business development experience.  Media, Incentives, and / or Insights experience required
• Strong experience maximizing investment decisions across the portfolio
• Collaborative, energetic, and thrive as a key part of a cross-functional leadership team
• Adept at continual learning and ability to represent a broad portfolio
• Works well under tight turnaround and deadlines
• Motivation & influence a positive, constructive culture, based on teamwork, collaboration, & intellectual curiosity.
• Project management experience
• Strategic thinking and problem solving
• Strong communication, organization, prioritization and attention to detail
• Ability to navigate ambiguity & thrive in driving recommendations and solutions forward

 

This role has a combined base pay salary plus a target quarterly paid incentive plan. Incentive is on top of the base range stated.

 

 

 

 

 

 

 

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