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The Role
As a member of the Workday ERP Services practice, the Senior Workday Benefits Consultant will work closely with clients on training, workflow, process, and system improvements that support the activities performed. The Senior Consultant, supervised by Nordic Leadership, provides consulting services to clients in a project leadership capacity. This position will have the opportunity to think creatively and leverage multiple analytic methods to support the delivery of implementation services to organizations.
Key Responsibilities
The Senior Consultant will have the following responsibilities, which include but are not limited to:
- Support projects with a goal of delivering on time, on budget, and with positive and measurable outcomes; complete workflow design, system configuration, testing, data migration, validation, support, and issue resolution
- Present and facilitate meetings with user and manager level stakeholders
- Provide excellent, professional client service, tailoring consulting approach to the type of engagement and aligning services with the goals of the company
- Execute and participate in successful implementation of design decisions, tailoring applications to meet departmental/organizational requirements and expectations
- Lead sales efforts including scoping, orals, and preparing presentations
- Lead, develop, and adopt standards, policies, and best practices related to Nordic’s Workday ERP Services offerings
- Develop testing scenarios that correlate with client-approved workflows and design
- Analyze project requirements, creating materials and executing on best practice processes to effectively move projects forward to a successful conclusion, including but not limited to set up, configuration, processing, file structure/data mapping, reporting, testing, and troubleshooting
- Performing detailed analysis to draw independent conclusions, and develop pertinent and insightful recommendations
- Creating, and adopting standards, policies, and best practices related to Nordic’s WORKDAY ERP Services offerings
- Advise internal team members to continually enhance processes and workflows to improve business operations, client experience, and operational efficiency
- Respond to client requests in a professional manner using established methods and escalation processes, and documenting and retaining records of all meetings and/or education sessions
- Document all work as part of client deliverables, consistently using a professional documentation approach throughout span of engagement and beyond, resulting in high quality materials for internal and external usage
- Working on projects that may be assigned on an ad hoc basis and may assist in other initiatives as necessary, directed, assigned, or requested
- Must demonstrate and embody Nordic’s maxims
Skills and Experience
- Bachelors’ degree or equivalent experience required
- Minimum of 3 years of Workday experience, either as a consultant or as a hands-on Workday administrator
- Will lead foundation alignment sessions and customer confirmation sessions
- Must be able to lead core HCM and at least one additional work stream such as Talent, Advanced Compensation, or Benefits, with a strong preference for Benefits.
- Must be comfortable/adept in all phases of launch methodology including plan, configure & architect, test, and deploy
- Active Workday certification or 5 years of hands-on configuration experience in multiple Workday modules required
- Ability to identify, scope, estimate, and support sales opportunities
- Ability to develop new offerings, services, and support go-to-market strategies
- Excellent communication skills, written and verbal
- Able to balance urgent, short-term needs with strategic, long-term priorities
- Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed
- Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines
- Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases
- Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure
- Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets
- Must demonstrate and embody Nordic’s maxims
Additional Details
- Travel up to 50% of the time.
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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
