This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Developer, ServiceNow HRSD based in Mexico.
This role offers the opportunity to become a senior technical expert in ServiceNow HRSD, shaping digital solutions that improve the employee experience and modernize HR service delivery.
You will design, develop, configure, and maintain scalable solutions while translating complex business needs into effective technology outcomes.
The position combines ServiceNow expertise with automation, AI-enabled self-service, and enterprise integrations.
You will collaborate closely with HR, IT, and business stakeholders to identify opportunities to simplify processes and reduce manual effort.
You will also contribute to the evolution of tools such as NowAssist and Moveworks, helping deliver smarter and more efficient employee support.
Beyond technical delivery, you will provide knowledge transfer, troubleshoot critical issues, and help establish sustainable development practices.
This is an ideal opportunity for an experienced ServiceNow professional who enjoys solving complex problems and driving meaningful digital transformation.
Accountabilities
- Design, develop, configure, enhance, and maintain ServiceNow HRSD solutions that meet business requirements while following platform best practices and technical standards.
- Partner with HR, IT, and business stakeholders to understand needs and translate them into scalable, reliable technology solutions.
- Provide technical estimates, timelines, delivery plans, and recommendations for ServiceNow HRSD initiatives.
- Serve as a subject matter expert across HRSD capabilities, including Case Management, Knowledge Management, Employee Center Pro, Lifecycle Events and Journeys, HR integrations, and Employee Document Management.
- Configure and support NowAssist, automation, AI-enabled self-service, and other capabilities designed to improve employee support and reduce manual HR processes.
- Support the integration and optimization of Moveworks with ServiceNow HRSD, knowledge content, and HR workflows.
- Develop and maintain integrations using ServiceNow APIs and technologies such as REST, SOAP, and JSON.
- Perform testing, debugging, troubleshooting, and performance optimization to ensure high-quality and reliable solutions.
- Provide ongoing support and maintenance for existing HRSD applications, resolving incidents and technical issues efficiently.
- Identify opportunities to improve case deflection, workflow automation, process efficiency, and the overall employee experience.
- Conduct training and knowledge-transfer sessions for end users and fellow developers.
- Stay current with developments in ServiceNow HRSD, generative AI, automation, virtual agents, skills intelligence, and enterprise AI assistants, recommending improvements where appropriate.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field, combined with at least 5 years of relevant experience in ServiceNow development, configuration, and administration.
- Strong hands-on experience with ServiceNow HRSD capabilities, including Case and Knowledge Management, Employee Center Pro, Lifecycle Events and Journeys, HR integrations, Employee Document Management, and related workflows.
- Strong knowledge of ServiceNow scripting and web technologies, including JavaScript, AngularJS, HTML, CSS, and XML.
- Experience working with ServiceNow APIs and integration technologies such as REST, SOAP, and JSON.
- Experience with ServiceNow development and automation tools, including Workflow Studio, Flow Designer, IntegrationHub, and Automated Test Framework.
- Experience with ServiceNow AI capabilities, particularly NowAssist for HRSD, and an understanding of how generative AI can improve employee self-service, case deflection, and HR service delivery.
- Familiarity with Moveworks or similar enterprise AI assistant platforms is highly desirable.
- Knowledge of automation, virtual agents, skills intelligence, and emerging technologies applied to HR service delivery.
- ServiceNow System Administrator and ServiceNow Application Developer certifications are preferred.
- ServiceNow HRSD Implementation Specialist certification is an additional advantage.
- Proficiency in written and spoken English.
- Strong communication, collaboration, analytical, and problem-solving skills.
- Ability to work independently, manage priorities effectively, and collaborate successfully within cross-functional teams.
Benefits
- Full-time employment.
- Remote work model in Mexico.
- Opportunities to work with ServiceNow HRSD, automation, generative AI, and enterprise AI technologies.
- Professional development through exposure to complex HR technology transformation initiatives.
- Opportunities to collaborate with international, multidisciplinary teams.
- Continuous learning and knowledge-sharing opportunities.
- An environment focused on innovation, employee experience, and meaningful technology solutions.
- Additional benefits and programs may be provided according to local employment policies.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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