Sr. Director, Claim Advanced Analytics Circle Business Lead

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$139,400.00 - $230,000.00

1

Travelers is seeking a Senior Director, Circle Lead / Team of Teams Lead to set direction and deliver results across multiple Agile product teams supporting our Advanced Analytics Circle within Claim. In this role, you will own the execution of roadmap and delivery outcomes for a portfolio of capabilities that spans the business unit.
Success here depends on strong partnerships. You will work shoulder-to-shoulder with analytic and technology leaders to translate business strategy into executable plans, keeping teams aligned and outcomes on track.
We are looking for a leader who is genuinely passionate about using AI to improve both how we work and what we deliver. You should bring curiosity, conviction, and a willingness to challenge the status quo, helping teams adopt new tools and new ways of working. Coaching is central to the role: you will develop talent and strengthen delivery practices across the teams you lead.

What Will You Do?

• Lead, define, communicate and champion the work of a small number of agile teams (i. e. Team of Teams) working toward common business outcomes generally within a specific business segment.
• At this level, you generally lead:
• Less than 8 teams (less than 100 total people)
• multiple business units or product lines/assets that may cross Circles, Value Streams and/or organizations
• products with interdependencies with other systems/products
• less established applications
• Work with most senior levels of the organization
• systems may be used across the entire enterprise
• Partner with Technology Circle Lead to implement multi-team vision and strategy, ensuring alignment to overall value stream outcomes, including the business architecture and roadmap for achieving the strategy, vision and business outcomes; articulate the Circle / Team of Teams vision and strategy effectively to teams and stakeholders.
• Effectively drive, manage, implement and track one or more portfolios of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Prioritize interdependent team backlogs addressing risks and dependencies within and outside the Circle to defined outcomes and ensuring overall alignment with business strategy; Make trade-off decisions to balance quality, cost, and timelines to maximize value.
• Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical capabilities.
• Oversee and make data driven decisions related to funding and resource allocation, and prioritization of work in alignment with circle and value stream objectives.
• Lead positive team dynamics, encourage collaboration and drive appropriate levels of self-organization; Assess, utilize, and partner with external resources and partners to meet agreed upon expectations, as needed.
• Manage multi-team dynamics; remove impediments to teams’ success and assist in conflict resolution, issue and dependency management.
• Build and foster collaborative relationships across other Circles and with key partners.
• Share best practices with peers across the value stream to ensure alignment and consistency in ways of working.
• Help grow agile maturity within and across teams.
• People-management responsibilities for team members and may manage other Circle Leads as well.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Six years of experience in an agile/execution leadership role delivering business solutions on a demanding schedule.
• Four years of people leadership/ management experience.
• Strong business acumen and a deep strategic mindset.
• Proven analytical skills and experience making decisions based on hard and soft data.
• Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives.
• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
• Infuse Agile principles, practices and methodologies to achieve team success.
• Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Circle.
• Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
• Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

What is a Must Have?

• Six years of relevant business experience.
• Three years of people leadership/ management experience.