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Austin, Texas, United States
Onsite
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
About the Role
We are seeking a Senior Director, Executive & Internal Communications to lead executive and employee communications programs that connect business strategy, leadership messaging, and employee engagement.
Reporting to the VP, Corporate Communications & Analyst Relations, this role will partner with senior leaders across the company to develop compelling narratives, drive organizational alignment, and ensure employees understand and connect to Sprinklr's strategy, priorities, and transformation journey. The ideal candidate is both a strategic thinker and exceptional operator, capable of translating complex business topics into clear, engaging, and impactful communications.
What You'll Do
Executive Communications
Partner with senior leaders to develop clear, authentic, and impactful communications.
Lead the creation of executive presentations, leadership messaging, company meeting content, organizational announcements, and strategic communications.
Translate complex business priorities into compelling narratives that resonate with employees and key stakeholders.
Drive consistency and alignment across executive messaging and leadership communications.
Internal Communications & Employee Engagement
Lead Sprinklr's internal communications strategy and editorial planning.
Develop programs and content that strengthen employee understanding of company strategy, priorities, and performance.
Manage and evolve communication channels, ensuring the right messages reach the right audiences.
Champion employee engagement and feedback mechanisms that promote dialogue and alignment across the organization.
Strategic Communications & Change Management
Lead communications planning for major business initiatives, organizational changes, leadership transitions, and key company milestones.
Partner with leaders across the business to support transformation initiatives with thoughtful and proactive communications strategies.
Help shape and reinforce company narratives that connect strategy, innovation, customer impact, and culture.
Leadership & Operations
Lead and develop a high-performing communications team.
Establish communications plans, processes, governance, and measurement frameworks that drive consistency and effectiveness.
Partner closely with Communications, People, Product Marketing, Brand, and executive stakeholders to deliver integrated communications programs.
Leverage AI-enabled tools and emerging technologies to improve efficiency, scale, and effectiveness.
What Success Looks Like
Employees understand company strategy and how their work contributes to business outcomes.
Executive communications are clear, consistent, and trusted.
Major organizational initiatives are supported by effective communication and strong employee alignment.
Communications programs are proactive, measurable, and aligned to business priorities.
Communications is viewed as a strategic partner to leadership and the broader business.
Who You Are
Experience
12+ years of experience in executive, internal, corporate, or strategic communications.
Significant experience supporting senior leaders in fast-paced, complex organizations.
Experience leading communications programs during periods of transformation, growth, or organizational change.
SaaS, enterprise technology, and/or public company experience preferred.
Experience working across global organizations and diverse employee populations.
Skills
Exceptional writing, editing, and storytelling abilities.
Strong business acumen and executive presence.
Ability to influence cross-functional stakeholders and drive alignment.
Proven ability to balance strategic thinking with hands-on execution.
Strong project management, planning, and prioritization skills.
Curiosity and comfort with AI and emerging communications technologies.
Why This Role Matters
As Sprinklr continues its transformation journey, clear and consistent communication is critical to organizational alignment and execution. Employees need to understand our strategy, leaders need support communicating effectively, and the business needs a cohesive narrative that connects priorities, decisions, and outcomes.
The Senior Director, Executive & Internal Communications will help bring that narrative to life. Working closely with leaders across the company, this role will drive the communications programs that connect strategy to employee understanding, strengthen leadership visibility, and help teams move forward with clarity and confidence.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$195,000 - $325,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
