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Austin, Texas, United States
Remote only
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Set and execute a unified direction for AI + Infrastructure, connecting Agentic Solutions, Cloud Platform, Data & Intelligence, and AI Security & Governance through one operating model.
Translate Microsoft's Fabric IQ, Foundry IQ, Azure, and agent investments into a clear SHI services roadmap, capability plan, and investment agenda.
Establish clear ownership, decision rights, handoffs, delivery standards, and quality expectations across the organization.
Build modular, repeatable offerings that combine cloud, data, AI, and governance capabilities around defined customer outcomes.
Use portfolio, pipeline, delivery, and capacity data to prioritize investments, manage tradeoffs, and improve practice health.
Lead, coach, and develop the leaders responsible for Agentic Solutions, Cloud Platform, Data & Intelligence, and AI Security & Governance.
Set measurable expectations for customer experience, delivery quality, utilization, capability development, financial performance, and team health.
Build leadership depth through regular one-on-ones, development planning, succession planning, and clear career paths.
Own workforce planning across the organization, including hiring, onboarding, retention, skills development, and capacity alignment to backlog and pipeline.
Create a culture of shared accountability in which teams solve for the full customer outcome rather than optimize isolated technology workstreams.
Maintain a platform-aware perspective across Agent 365, Copilot Studio, Microsoft Foundry, Model Context Protocol, Azure, landing zones, platform engineering, FinOps, Microsoft Fabric, OneLake, data engineering, data visualization, and data readiness.
Embed Entra Agent ID, Microsoft Purview, Defender for Cloud and AI, Security Copilot, Microsoft Sentinel, and Defender XDR into AI and platform solutions where those capabilities strengthen identity, data protection, observability, governance, and threat protection.
Sponsor reusable reference architectures, delivery frameworks, statements of work, work breakdown structures, templates, and accelerators.
Rely on practice leaders and principal architects for deep technical direction while maintaining alignment across disciplines.
Create a practical path from assessment and platform readiness through implementation, adoption, optimization, and transition to managed services.
Provide executive oversight for complex, multi-workstream engagements that span cloud, data, AI, agents, security, and governance.
Hold leaders accountable for scope quality, staffing readiness, delivery methodology, risk management, timelines, budgets, and customer communication.
Review project health, utilization, realization, margin, capacity, and quality signals and act early when performance moves off plan.
Protect customer trust by ensuring teams make supportable commitments, apply appropriate governance, and transition solutions into sustainable operations.
Serve as an executive sponsor and trusted advisor for strategic clients, connecting platform decisions to measurable business outcomes.
Grow AI + Infrastructure services revenue by improving solution relevance, supporting strategic pursuits, expanding enterprise client relationships, and developing repeatable offers.
Partner with Solution Architecture, Sales, Project Management, Digital Workplace, and Managed Services to shape opportunities and deliver connected customer outcomes.
Manage utilization, capacity, backlog, pipeline health, and delivery performance to improve profitability and support sustainable growth.
Build strong relationships with Microsoft field, engineering, and partner teams to align priorities, improve co-sell execution, and strengthen SHI's market credibility.
Capture customer evidence, references, and measurable outcomes that support retention, expansion, and market recognition.
Serve as an executive advisor to enterprise clients, connecting business priorities to Microsoft cloud, data, AI, agent, security, and governance strategies.
Communicate practice priorities, portfolio health, performance, risks, and investment needs to senior leadership, including the Vice President, Microsoft Services.
Run a consistent operating cadence across leaders that covers pipeline, staffing, project health, financial performance, capability development, and customer outcomes.
Turn operating data into decisions and actions rather than reporting activity without accountability.
Escalate delivery, capacity, security, compliance, and customer risks early, with clear options and recommended actions.
Behaviors and Competencies
Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.
Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.
Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.
Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.
Skill Level Requirements
Bachelor's degree in a technical, business, or related field, or equivalent practical experience.
10 or more years of progressive leadership experience in technology services, consulting, cloud, data, AI, or related Microsoft practices.
5 or more years leading managers, directors, senior technical leaders, or multi-discipline delivery organizations with accountability for people, delivery, and business performance.
Demonstrated success building or scaling professional services capabilities, repeatable offerings, and complex enterprise delivery motions.
Strong working knowledge of Microsoft Azure, Fabric, Foundry, Copilot Studio, agents, data platforms, and the identity, security, and governance services that support enterprise adoption.
Experience managing utilization, capacity, staffing, delivery quality, portfolio health, and financial performance.
Ability to engage enterprise executives, translate business priorities into technology and services roadmaps, and guide complex decisions.
Track record of partnering across sales, presales, project management, managed services, and technology partners to grow customer relationships.
Relevant certifications may include Microsoft Fabric, Azure AI, Azure architecture, cybersecurity architecture, identity, or agentic AI credentials. Equivalent experience and demonstrated leadership may substitute for specific certifications.
Candidates should not self-select out if they do not meet all of these qualifications.
People who are successful in this role tend to demonstrate:
Strong ownership of a multi-discipline services organization, connecting technical direction with people leadership and business performance.
The ability to connect cloud, data, agents, and governance into practical solutions that clients can adopt and operate.
A talent development mindset that grows managers and practice leaders into confident, accountable leaders.
Comfort using portfolio and delivery data to guide staffing, coaching, investment, and escalation decisions.
Strong collaboration across Solution Architecture, Delivery, Project Management, Digital Workplace, Managed Services, Sales, and Microsoft.
A genuine commitment to customer experience, delivery quality, security, compliance, and the long-term growth of SHI's Microsoft Services practice.
Other Requirements
Ability to work independently while collaborating effectively with executives, managers, technical leaders, sales teams, and customer stakeholders.
Ability to travel to support client engagements, Microsoft alignment, leadership meetings, and internal enablement, up to 25%.
Commitment to continuous learning as Microsoft cloud, data, AI, agent, and security platforms evolve.
Strong ethical standards with disciplined attention to privacy, governance, compliance, security, and responsible AI.
The estimated annual pay range for this position is $225,000 - $325,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
