Join BWH Hotels – Where Passion Meets Purpose
At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.
Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!
Job Purpose
BWH Hotels is seeking an experienced Sr. Director, Product Management – Hotel Experience to own the vision, strategy, roadmap, and end-to-end delivery of the technology products in this domain. This role serves as the single accountable technology partner to the Executive Committee (EC) leader for the function, translating business strategy into a prioritized product and delivery portfolio that produces measurable business value.
The Sr. Director, Product Management – Hotel Experience leads a team of product owners and project managers and directs engineering execution against prioritized business outcomes. The role blends product leadership, program and project management, and business-relationship management — setting direction, driving prioritization and value-based trade-off decisions, and ensuring initiatives are delivered on scope, on time, and on budget while advancing the enterprise’s move to a scalable, AI-enabled product operating model.
The role is accountable for the on-property technology portfolio that drives hotel operating efficiency and the guest on-property experience, with a focus on consolidating on-property platforms. The role enables us to maximize net promoter scores, drive loyalty engagement on property, and increase hotelier satisfaction. The enterprise KPIs most closely tied to the role are Overall (Guest) Experience and the Member Satisfaction Score.
Key Responsibilities
Product Strategy & Roadmap
- Own the vision, strategy, and multi-year roadmap for the product portfolio, aligned to Executive Committee priorities and the enterprise strategy.
- Develop a deep understanding of business goals, guest needs, and market and technology trends to inform priorities and proactively propose new solutions.
- Establish roadmaps and release plans that satisfy requirements and achieve measurable business outcomes; continuously monitor product performance and champion improvements.
Prioritization & Value-Based Trade-offs
- Drive prioritization and trade-off decisions tied to business value and return on investment.
- Align investment and team capacity to the highest-value outcomes; sequence and balance the backlog across competing demands.
- Manage investment decisions and product finances, maximizing value while minimizing cost, and surface trade-offs transparently to stakeholders.
End-to-End Delivery & Engineering Execution
- Own end-to-end delivery of key initiatives — from concept through launch, adoption, and value realization.
- Direct engineering execution against prioritized business outcomes; guide teams to scope, plan, and deliver work using agile methods and established best practices (e.g., reusability).
- Proactively identify and remove blockers, dependencies, and risks — including technical and resourcing challenges.
- Ensure alignment and adherence to enterprise architecture, security, compliance, and financial standards.
Project & Program Management
- Establish and maintain integrated delivery plans, milestones, and schedules across product owners and project managers.
- Manage scope, timelines, budgets, resources, dependencies, and risks across multiple concurrent initiatives.
- Apply consistent project and program management disciplines — intake, stage-gates, RAID (risks/assumptions/issues/dependencies) tracking, and status reporting — using enterprise roadmap and delivery tools.
- Report delivery status, risks, and outcomes to business stakeholders and technology leadership on a predictable cadence.
Business Partnership & Relationship Management
- Serve as the single accountable technology partner to the Executive Committee (EC) leader for the function — the single point of accountability between Technology and the business.
- Build trusted, executive-level relationships; understand the business strategy and translate it into a prioritized, well-shaped technology demand pipeline.
- Manage demand intake, challenge and refine requests, and connect business needs to enterprise capabilities and shared platforms.
- Own value realization — ensure delivered technology produces the intended business outcomes, and communicate that value back to the business.
- Manage expectations, resolve conflicts quickly, and act as the connective tissue across product, engineering, architecture, and the business.
Organization & People Leadership
- Lead, coach, and grow a team of product owners and project managers; foster career development and a people-first culture.
- Recruit, develop, and retain top talent while building leadership depth and succession.
- Set clear goals and standards, create forums for feedback, and resolve conflicts quickly to minimize churn.
- Model enterprise collaboration across Technology, Marketing, and business functions.
Stakeholder Communication & Governance
- Provide executive-level updates on progress, outcomes, risks, and lessons learned.
- Define, track, and communicate relevant KPIs and OKRs that measure the product’s contribution to business goals.
- Represent the function in governance forums and steering committees, ensuring transparent, well-informed decision-making.
- Champion adoption and consumption of delivered product capabilities across the enterprise.
Preferred Experience and Education
- Bachelor’s degree in a related field, or equivalent experience; MBA or advanced degree preferred.
- 10–15 years of product management, digital, or technology delivery experience, including experience leading product and/or delivery teams.
- Demonstrated success owning end-to-end delivery of complex, cross-functional initiatives tied to business outcomes.
- Experience serving as a technology and business partner to senior executives.
- Strong command of agile delivery, product operating models, and roadmap/delivery tooling.
- Background in hospitality, travel, retail, or enterprise commerce/platforms preferred.
- Function focus: Experience with on-property/hospitality operations systems (e.g., property management systems) or field/operations technology is strongly preferred.
Required Knowledge and Skills
- Relationship building and collaboration across diverse, matrixed stakeholders and executive partners.
- Ability to surface, prioritize, and balance multiple stakeholder priorities.
- Strong project and program management skills across multiple concurrent initiatives and deadlines.
- Experience determining and overseeing software development initiatives and estimating resource requirements.
- Excellent problem-solving and analytical skills, leveraging data to inform decision-making.
- Strategic thinking and strong business acumen.
- Demonstrated success defining and building products, and communicating complex technical information clearly to executives verbally and in writing.
Work Location and Schedule
- This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 20400 N 29th Avenue, Phoenix, Arizona 85027.
This position is not eligible for immigration sponsorship.
Benefits Summary for Full-Time Employees
· Medical/Dental/Vision available day one
· Vacation/Sick- accruals start day one
· Paid company holidays and personal holidays to celebrate what’s important to you
· 401K - company contribution and match (U.S.)
· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
· Employee discounts/hotel discounts
· Free financial and health wellness programs
· Tuition Reimbursement
Equal Employment Opportunity
BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.
