Sr Engagement Manager - AI Practice – EMEA

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The AI Practice is Workday’s front line for bringing AI innovation to our customers. We specialize in deploying Workday’s AI capabilities at scale, turning new features and advancements into tangible outcomes in production environments. Our team operates in a highly dynamic, fast-paced environment where we iterate quickly, embrace new ideas, and stay at the forefront of Workday’s AI product roadmap. If you’re excited about working with cutting-edge AI technologies and partnering closely with customers to drive real results, you’ll feel at home here.

About the Role

The Engagement Manager will lead customer engagements, act as an AI technology expert, and be responsible for customers realizing value after go-live. In this role, you’ll operate with high ownership and influence—shaping how enterprise customers adopt Workday’s AI products and platform, informing the evolution of Workday’s product & services, and collaborating with a deeply talented peer group.

What you’ll be doing:

• End-to-end responsibility for several customers, starting with product deployment and throughout the lifecycle of the partnership: You ensure that Workday’s enterprise customers get the most value out of the Workday’s AI  products
• Ensure retention and identify upsell opportunities
• Manage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deployments
• Act as the AI specialist: You are guiding and enabling your customers through a AI transformation. This includes activities such as:
  • Working closely with your customers’ C-level Executives on their AI strategy & transformation
  • Implementing change management best practices
  • Educating end users on Workday AI
  • Identifying, prioritizing and deploying AI use cases
• Understanding your customers’ business model and how to deliver value with a horizontal AI platform
• Understanding each team’s pain points and user problems, and how to solve them with Workday’s AI solutions
• Project lead one or more implementations concurrently
• Ensure the project is successfully delivered within the budget and time outlined in the SOW
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
• Provide guidance and mentoring to Professional Services resources working on your implementations
• Ensure projects are properly planned and staffed
• Identify/resolve all issues that could impact project scope and/or timeframes
• Present at Executive Steering Committee meetings and lead QBRs

About You

Basic Qualifications

• Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives
• 3+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up.

Other Qualifications

• Proven record of solving open-ended, unstructured problems where there was no prior blueprint
• Demonstrated ability to move from strategy to execution, e.g. taking a new deployment methodology recommendation and putting it into practice for the first time
• A strong desire to build hands-on capability fast, including configuring applications to meet customer requirements
• Structured problem solving: Breaks ambiguous goals into solvable parts and drives execution
• Fast to learn: Rapidly absorbs new domains (sales, marketing, product) and applies insights effectively
• Vision selling: Persuasive communicator who can sell prospects and partners on the company’s mission and potential
• Collaboration: Works closely with product, marketing, and leadership to translate hypotheses into experiments
• Client facing: Can manage complex client situations, command rooms of large amount of people, and has executive presence

Workday Pay Transparency Statement (For EU Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workday’s comprehensive benefits, please click here.

 

Additional Location Base Pay Range: €82,600 EUR - €124,000 EUR Germany

 

Additional Location Base Pay Range: €82,600 EUR - €124,000 EUR Germany

 

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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