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Richmond, Virginia, United States
Hybrid
Not Available
CarMax, the way your career should be!
Position Overview
As a Sr. Engineer, AI & ML, you will play a pivotal role in designing and implementing advanced Generative AI solutions that elevate CarMax’s omni-channel customer experience. You will leverage expertise in large language models (LLMs), semantic search frameworks, and AI orchestration to deliver innovative, scalable applications. Your work will directly influence CarMax’s technology evolution, ensuring secure, high-performing AI systems that drive business impact.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.
Team Overview
You’ll join CarMax’s GenAI team, collaborating with engineers, product leaders, and stakeholders to build next-generation AI capabilities. This team focuses on creating enterprise-grade AI solutions that enhance customer interactions and streamline business processes through cutting-edge machine learning technologies.
Role Responsibilities
Required Qualifications
Preferred Qualifications
Work Location and Arrangement: This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement.
Associates based in Richmond work onsite 5 days per week.
Associates based in Plano work onsite 2 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$120,000.00 - $180,000.00May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
