Job Description Summary
To administer the Online Gaming platform and monitor and report as part of a “shift-based operations” team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Achieve the goals established internally and follow SLAs and OLAs concerning service delivery to our customers (both external and internal).
Job Requirements
- 4-6 years’ experience in a technical support / operational role
- All-round, with broad scope technology knowledge, both windows and Linux.
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical collaborators.
- A working knowledge of monitoring tools, both event management and metrics. For example – Grafana, Datadog.
- Good problem-solving method and approach
- Evidence of accountability and ownership when managing incidents.
- Ability to analyse logs and solve issues.
- Excellent attention to detail and organisational skills
- Docker/Kubernetes experience
- Cloud Platform experience – Google GK, Amazon EKS
- Experience with code repositories GitHub/GitLab
- Experience with CI/CD pipelines
- Experience with relational and non-relational databases. For example MSSQL/MongoDB
- Experience with DNS/HTTPS certificates.
- Experience with orchestration tools Ansible and Ansible Tower.
- Experience with event workflow ticketing systems, for example Freshdesk / Jira
Responsibilities
- Produce high-quality artwork that meets project briefs, exploring creative concepts and offering multiple executions.
- 24x7 proactive monitoring and support of the live and staging infrastructure
- Investigate and react to any live issues that occur.
- Prepare and implement periodic releases for both infrastructure and software.
- Act as a point of contact for a partner concern raised through customer channels.
- Partake in the design and improvement of processes and activities related to the role.
- Handle service requests, incident problems and change requests in line with ITIL v4 standard methodology.
Members of our NOC team are standout colleagues. They are passionate about technology and their jobs. They have a proactive and flexible attitude. They can handle daily tasks and projects while constantly learning new skills.
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work – The NOC offers 24x7 coverage.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
