Sr.Executive Cold Chain - North

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Executive Cold Chain – North based in India (Remote).

We are looking for a proactive and detail-oriented Senior Executive to support sales operations through effective management and optimization of sales systems across the northern region. In this role, you will help improve business performance by ensuring that sales teams have access to reliable tools, accurate data, and streamlined processes. You will play a key role in training users, resolving technical issues, and enhancing the functionality of systems used for customer management, route planning, promotions, product listings, shelf audits, and reporting. Working closely with sales teams and IT service providers, you will drive continuous improvement and identify opportunities to automate workflows. This position offers an opportunity to combine technical knowledge, sales process expertise, and problem-solving skills in a collaborative, fast-paced business environment. Your contribution will help strengthen operational efficiency, support better decision-making, and deliver consistent execution across customer accounts.

Accountabilities

Sales Systems Support and Training: Provide guidance, training, and ongoing support to sales teams to ensure effective adoption and use of sales systems. Demonstrate system functionalities, share best practices, and help users maximize the value of available tools.
Sales System Management and Optimization: Maintain and optimize sales applications and platforms, including customer relationship management, route and tour planning, promotional planning, product listing maintenance, shelf auditing, and reporting systems. Ensure these tools support business needs and enable efficient sales execution.
Technical Issue Resolution: Act as a key point of contact for users experiencing system-related challenges. Investigate issues, troubleshoot problems, and coordinate with IT teams and external service providers to ensure timely resolution and minimize disruptions to sales operations.
Process Improvement and Automation: Identify opportunities to simplify workflows, improve system functionality, and automate repetitive or manual processes. Support the implementation of enhancements that increase productivity, improve data accuracy, and promote consistency across accounts.
Sales Operations Analysis: Support continuous business and customer analysis by helping maintain reliable sales data and reporting outputs. Contribute insights that enable teams to identify operational inefficiencies, adopt best practices, and make informed business decisions.
Cross-Functional Collaboration: Work closely with sales stakeholders, technical teams, and IT service providers to align system capabilities with operational requirements. Facilitate communication, support the implementation of system improvements, and encourage consistent use of sales tools across the region.
Requirements:
Relevant Professional Experience: Previous experience in IT support, sales operations, sales systems management, or a related field. Experience working with sales teams and supporting business applications is highly desirable.
Sales Process Knowledge: A good understanding of sales operations, customer management, route planning, promotional planning, product listings, shelf audits, and sales reporting. Familiarity with sales force automation tools or customer relationship management platforms is an advantage.
Technical Skills: Ability to understand sales systems, support their day-to-day use, troubleshoot technical issues, and coordinate with IT service providers. Familiarity with business software, reporting tools, and process automation is beneficial.
Training and Facilitation: Strong communication and facilitation skills, with the ability to demonstrate system functionality, explain technical concepts clearly, and support users with different levels of technical proficiency.
Analytical and Problem-Solving Abilities: Strong troubleshooting skills, attention to detail, and a continuous improvement mindset. Ability to identify process gaps, analyze operational challenges, and recommend practical solutions.
Collaboration and Organization: Excellent interpersonal skills and the ability to work effectively with cross-functional teams. Strong organizational skills, adaptability, and the ability to manage multiple support requests and improvement initiatives in a dynamic environment.
Continuous Improvement Mindset: Motivation to enhance system performance, simplify processes, encourage adoption of best practices, and contribute to greater efficiency and consistency across sales operations.
Benefits:
Remote Work Opportunity: A remote working arrangement based in India, offering flexibility in the work environment.
Career Development: Opportunities to develop expertise in sales operations, business systems, process automation, and technology-enabled business improvement.
Cross-Functional Exposure: Collaboration with sales teams, IT professionals, and other stakeholders to support business-critical processes.
Professional Growth: The opportunity to contribute to continuous improvement initiatives and build valuable technical and operational skills.
International Business Environment: Exposure to established sales processes, standardized systems, and best practices within a large-scale business operation.
Relocation Support: International relocation assistance may be available in accordance with the partner company's relocation policies and eligibility requirements.
Compensation and Additional Benefits: Salary, healthcare coverage, paid leave, bonuses, and other employment benefits were not specified in the available job description and should be confirmed during the recruitment process.