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Village of Tarrytown, New York, United States
Hybrid
Build our future together:
We are seeking a highly motivated and detail-oriented Senior Analyst, Information Technology Operations Management to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role will ensure reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements.
The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution. The ideal candidate will bring strong operational expertise, analytical capabilities, and a proactive mindset to improve processes, enhance system reliability, and support a regulated Information Technology environment.
Where: Based at our Tarrytown, NY location
Where: 4 days onsite per week required
Discover your role:
Information Technology Operations Execution
Execute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillment
Ensure adherence to standard operating procedures (SOPs) and operational runbooks
Support high availability and reliability of infrastructure and applications
Controls, Compliance & Audit Readiness
Execute and monitor operational controls related to system access, asset management, and security compliance
Maintain audit-ready documentation and evidence for audits
Identify control gaps and partner on remediation
Process Improvement & Optimization
Analyze workflows for inefficiencies and opportunities for automation
Drive continuous improvement initiatives
Contribute to SOP development and updates
Cross-functional Coordination
Collaborate with Information Technology, engineering, security, and business teams
Support shared ownership models and improve handoffs
Work with vendors for service delivery
Operational Analytics & Reporting
Track and report key operational metrics (SLAs, uptime, compliance)
Perform root cause analysis for incidents
Provide insights for improvement
End-User Support & Communication
Support issue resolution and communications
Assist with training and documentation
This role requires:
5+ years in Information Technology operations or service delivery roles
Bachelor’s degree in Information Technology or related field
Experience in regulated environments (GxP preferred)
Experience in LabIT environments
Technical Skills
Experience with ServiceNow or similar tools
Familiarity with monitoring and endpoint tools
Experience with reporting and analytics
Basic automation/scripting knowledge preferred
General
Strong understanding of Information Technology operations processes (incident, problem, change, asset)
Ability to manage multiple priorities
Strong communication and analytical skills
Detail-oriented with focus on compliance
Domain Knowledge
Information Technology operations lifecycle understanding
Operational controls and compliance awareness
ITIL familiarity
Asset and endpoint management knowledge
Incident and problem management experience
Required Licenses & Certificates:
(Optional: ITIL preferred)
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.
Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.
Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.
As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.
For jobs in Canada: this posting is for an existing position.
Salary Range (annually)
$83,800.00 - $136,800.00