On-site Service Engineer- Instrument - Training Center

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Instrument Service Engineer – Training Center serves as the final technical authority for all diagnostic instruments supporting customer and internal training. This role is accountable for instrument readiness, performance, compliance, and risk prevention to ensure uninterrupted training delivery and a world class customer experience. Operating with a high degree of autonomy, the position extends beyond break/fix service and includes advanced diagnostics, performance trend analysis, instructor enablement, and cross functional technical leadership.

• Responsible for the technical performance, configuration, and readiness of all Siemens Diagnostic systems (Atellica Solutions, Atellica CI) utilized for customer and internal training.
• Perform installations, preventative maintenance, upgrades, advanced troubleshooting, corrective actions, relocations, and configuration management for Training Center instruments.
• Ensure Training Center instrumentation meets defined trainer and customer experience standards.

Service, Quality, & Compliance

• Schedule, perform, and successfully complete all assigned Service activities in a timely manner.
• Manage and execute Modification Updates (MUs) and software upgrades.
• Maintain audit‑ready service records and strict adherence to QMS, regulatory, safety, and documentation requirements.
• Support audits, investigations, CAPAs, and quality initiatives related to training instruments.

Technical Leadership & Instructor Enablement

• Act as the primary technical escalation point for training center instrumentation.
• Analyze service history, instrument logs, data, and failure for trend identification & resolution.
• Identify systemic issues, readiness gaps, and service/operational risks impacting training delivery.
• Deliver instrument care and fault‑prevention training to instructors and internal stakeholders.
• Develop and maintain training center‑specific readiness checklists, service best practices, and guidance.

• Provide regular updates on service status, planned maintenance, repairs, and identified risks.

Cross‑Functional Collaboration & Infrastructure Support

• Support cross‑functional, global and local initiatives.
• Partner with Engineering, Product Support, Service, and Education teams to resolve systemic issues.
• Provide structured feedback and recommendations for product enhancements based on real‑world instrument behavior.
• Provide technical guidance for laboratory infrastructure requirements (water systems, refrigeration, environmental controls).
• Drive continuous improvement initiatives to enhance reliability, service processes, and training center efficiency.
• Lead or contribute to special projects and product launches as required.

Required Education

• Degree in Engineering, Biomedical Engineering, or related technical discipline preferred (Equivalent Military training / experience accepted)

Required Experience

• Minimum 2 years of field service or complex capital equipment support experience (medical or laboratory diagnostic instruments a plus)
• Experience with automation, middleware, or high‑volume laboratory environments preferred

Required Skills

• Strong diagnostic, analytical and problem‑solving skills applied to complex technical issues
• Ability to operate independently with limited oversight.
• Ability to effectively multi-task and successfully perform under pressure managing multiple systems, priorities, and deadlines simultaneously.
• Strong written, verbal, and interpersonal communication skills
• Proven ability to drive and influence best practices.
• High attention to detail and meet good documentation practices (GDP) requirements.
• Customer‑centric mindset with clear ownership and accountability
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Adopt and support Siemen’s Values to internal and external customers.

Physical Requirements

Ability to lift and move equipment up to approximately 50 pounds, with or without accommodation

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$81,060 - $111,463

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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