Position Description
- Act as the primary Jakarta contact for central/regional TechOps teams;
- Perform hands-on checks for servers, network equipment, cabling, power, racks and other local infrastructure;
- Supporting/supervise IT project – local regulatory (IDX, OJK, others) and Regional IT project; and
- Maintain appropriate cybersecurity and technology risk controls.
Key Area of Responsibilities
IT Operations & Service Delivery
- Manage day-to-day IT operations for the Indonesia office.
- Ensure availability and reliability of critical IT services.
- Coordinate daily/morning system and infrastructure health checks.
- Manage incidents, problems, service requests and operational escalations.
Trading & Business Application Support
- Provide operational support for Indonesia trading and securities-processing applications.
- Monitor availability of local business-critical applications.
- Troubleshoot production application issues.
- Coordinate incidents with application owners, TechOps and vendors.
Infrastructure, Network & Data Centre Support – Manage and support local technology infrastructure including:
- Physical and virtual servers; networks, switches and routers;
- WAN/MAN connectivity;, exchange connectivity; and communication lines; and
- data-center infrastructure;
Cybersecurity Operations
- Support implementation of CLSA security policies and operational controls in Indonesia.
- Monitor security vulnerabilities affecting local systems.
- Support Vulnerability Assessment and Penetration Testing activities.
IT Governance, Risk & Compliance Support
- Assist the Senior IT Manager in maintaining compliance with CLSA policies and Indonesian regulatory requirements.
- Maintain local IT procedures and control documentation.
- Collect evidence for internal/external IT audits.
- Support IDX/OJK-related technology assessments.
- Maintain accurate hardware and software inventories.
Project Implementation
- Support or manage projects assigned by the Senior IT Manager, including:
- Infrastructure refreshes; server/network upgrades;
- Regulatory technology changes; and
- Regional/global CLSA technology initiatives.
Requirements
- At least Bachelor's Degree or above in Information Technology or related discipline.
- Minimum 7 years of experience in Knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable.
- A strong end user focus and can-do attitude.
- Great communication and strong interpersonal skills
- The flexibility to deal with conflicting and ever-changing priorities.
- Proven ability to work under pressure.
- Experience in providing face to face and remote Support for internal/external applications.
- Good command of written and spoken English due to need to liaise with various stakeholders.
- Analytically minded, logical problem solver who is able to think outside the square.
- Able to work autonomously as well as part of a small team.
- Open to be on Standby after office hours for Datacenter issues.
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