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Houston, Texas, United States
Onsite
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Job Description:
What’s the role
Shell is seeking a Sr. IT Operations Engineer – Trading support to join its team in Houston.
The Senior IT Operations Engineer – Trader Support is one of the senior technicians in their respective regions, is a ‘go-to’ resource among the team (floor lead), will take on focal point responsibilities by leading and/or coordinating small project efforts, and will help to mentor new team members during on-boarding and beyond.
This role is expected to provide natural leadership amongst peers, assist the Trader Support Regional Lead and/or Senior Analyst with special projects for local or global initiatives and to maintain operational effectiveness within a high-pressure and demanding environment. Trader Support provides dedicated in-person (‘on the floor’) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times.
Accountabilities:
Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications
Act as focal point/ ‘go-to’ resource at local site
Mentor and onboard responsibilities for new permanent and contract staff at local site
Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management
Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
Ensure all required security, compliance and equipment demand processes and procedures are followed
Facilitate local deployment of software and hardware rollouts, as required
Provide support during the regional annual Business Continuity tests
Balancing satisfying user requests while adhering to the IT policies and processes
Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business
Collaborate effectively and foster a strong team mindset
What you bring
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Bachelor’s degree in Information Technology, Management Information Systems (MIS), or a related field, or equivalent work experience
Minimum of 5 years of desktop or infrastructure support experience preferably in End-User environment
Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment is a plus
Experience with call-logging systems, such as ServiceNow, is a plus
Strong knowledge of Windows Operating systems
Strong knowledge of MS Office products (M365), Exchange, Active Directory
Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, MarketView) is a plus
Knowledge of development tools (i.e., Excel, VBA, Java, MS Power Platform) is a plus
Knowledge of support, troubleshooting processes and ITIL certification a plus
Affinity with both technology and business processes
Ability to deal with business and IT management at all levels
Ability to prioritise in a demanding environment with multiple deliverables
Excellent customer-facing, interpersonal skills
Must be a self-starter, reliable and able to work with minimum supervision
Demonstrated ability to work effectively in a high-pressure, fast-paced environment and trade floor experience.
What we offer
The base salary range for this position is $103,000 - $155,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together
Continuously grow the transferable skills you need to get ahead
Work at the forefront of technology, trends, and practices
Collaborate with experienced colleagues with unique expertise
Achieve your balance in a values-led culture that encourages you to be the best version of yourself
Benefit from flexible working hours, and the possibility of remote/mobile working
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents
Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
Grow as you progress through diverse career opportunities in national and international teams
Gain access to a wide range of training and development programs
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell in The United States
Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas.
We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.
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