Sr. IT Program Manager

Accountabilities:

• Lead groups of interconnected projects and programs organized around common strategic and organizational goals.
• Manage complex programs and portfolios comprising multiple workstreams, coordinating priorities, resources, dependencies, and delivery timelines.
• Integrate related projects and project managers while providing leadership, guidance, support, and mentoring to project managers, program managers, and business systems analysts.
• Establish, maintain, and improve project and program management templates, tools, processes, and delivery standards.
• Partner with business and customer stakeholders to understand business needs, identify opportunities, and recommend effective technology solutions.
• Work with stakeholders to define product objectives, business requirements, scope, priorities, and delivery expectations.
• Coordinate resources across multiple workstreams to ensure projects remain appropriately staffed and aligned with program objectives.
• Participate in or serve as a Product Owner within Agile/Scrum environments, including writing user stories, grooming backlogs, and leading sprint planning.
• Manage product and solution releases through established release processes, ensuring readiness, quality, and alignment with business expectations.
• Develop and maintain core program deliverables, including implementation plans, budgets and variance tracking, issue and action logs, meeting documentation, risk assessments, and contingency plans.
• Maintain consistent and effective communication with leadership, stakeholders, project teams, and business partners regarding progress, priorities, risks, and decisions.
• Maintain accountability for on-time delivery, product quality, cost management, and operational readiness.
• Lead vendor selection activities, including RFPs and pricing evaluations, and manage vendor performance against statements of work, deliverables, change requests, and approvals.
• Develop and maintain vendor and partner scorecards to monitor performance, delivery quality, and accountability.
• Collaborate with internal and external teams to ensure solutions are delivered on schedule and meet required quality standards.
• Ensure business systems, IT systems, and partner platforms are properly implemented and that technical designs accurately reflect documented business requirements.
• Proactively identify challenges, risks, and dependencies and drive timely resolution across teams and stakeholders.

Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical discipline, or equivalent professional experience.
• 6–10 years of IT experience.
• 16+ years of program and project management experience.
• Extensive experience leading complex technology programs involving multiple projects, teams, and stakeholders.
• Strong technical, functional, and product expertise, with experience delivering enterprise solutions and managing customer journeys or user experience initiatives.
• Experience with CRM, eCommerce, loyalty platforms, back-office solutions, or comparable enterprise technology environments.
• Strong understanding of Agile/Scrum delivery practices, including backlog management, user stories, sprint planning, and product ownership.
• Proven ability to clearly define program scope, establish realistic goals and timelines, and maintain alignment throughout the program lifecycle.
• Strong stakeholder-management skills, with the ability to negotiate, influence, and manage effectively without direct authority.
• Ability to communicate strategic vision and the broader program objectives consistently across technical and business teams.
• Strong business acumen and the ability to translate business needs into practical technology solutions.
• Proactive approach to identifying and resolving challenges, risks, dependencies, and delivery obstacles.
• Strong organizational, communication, collaboration, delegation, and leadership skills.
• Ability to advocate for simplicity, practical solutions, and sound decision-making while navigating complex environments.
• Demonstrated proficiency with Microsoft Office tools, including Word, Excel, Outlook, Visio, PowerPoint, and Project.
• Project Management Professional (PMP) certification is preferred.
• Scrum Master certification is preferred.
• Ability to communicate effectively through spoken and written communication and work with detailed information across verbal, written, and electronic formats.
• Ability to lift and carry up to 25 pounds.
• Willingness to travel 10% or less.

Benefits

• Annual salary range of $121,526–$182,288.
• Fully remote work opportunity within the United States.
• Comprehensive health benefits, including medical, prescription, dental, and vision coverage.
• Company-paid life insurance.
• 401(k) retirement plan with generous company matching contributions.
• Paid time off for vacation, leisure, and personal activities.
• Mental health services and resources to support overall well-being.
• Programs supporting smoking cessation and diabetes management.
• On-demand healthcare and care options.
• Comprehensive onboarding and training from day one.
• Access to extensive internal professional development and training programs.
• Opportunities for continued career growth and development.
• Purpose-driven work supporting reuse, sustainability, and positive community impact.
• Inclusive environment that values diverse backgrounds, experiences, perspectives, and contributions.