Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This role is responsible for the technical ownership and strategic evolution of Device Services Systems Management, with a primary focus on the Intune-managed platform for global client devices and enterprise hardware standards. The position leads the design, engineering, and continuous optimization of endpoint management solutions, ensuring secure, scalable, and compliant device experiences across the organization. It also drives the establishment and governance of global hardware standards, aligning with business requirements, security policies, and user productivity needs.
In addition, this role provides oversight and direction for operational activities delivered through a managed service provider (MSP), ensuring adherence to SLAs, consistent service quality, and alignment with organizational standards and objectives. The position partners closely with cross-functional IT teams, security, and service delivery organizations to modernize endpoint management through Intune, streamline device lifecycle processes, and drive global standardization initiatives, while advancing automation, improving operational efficiency, and ensuring consistent, high-quality device management practices across all global regions.

Responsibilities may include the following and other duties may be assigned.

• Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes.
• Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.
• Evaluates interface between hardware and software, operational requirements and characteristics of overall system.
• Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.
• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
• May document testing and maintenance of system updates, modifications, and configurations.
• May act as a liaison with key technology vendor technologists or other business functions.
• Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users.
• Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.
• Gather and prioritize integration requirements.
• Test the quality of a product and its ability to perform a task or solve a problems.
• Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
• Technology: Using computational thinking to define technological solutions to real life problems.
• Design technology that allows for the optimal user experience and broad accessibility.
• Ability to document detailed technical system specifications based on business system requirements

Requirements:

• Experience
  • 4+ years in IT endpoint management or systems administration
  • Experience operating within a large-scale, distributed enterprise environment
  • Hands-on experience with Microsoft Intune and Endpoint Manager
  • Experience serving as a Tier 3 technical escalation point for complex endpoint issues
• Education / Certifications
  • Bachelor’s degree in IT or related field (Equivalent experience acceptable 7+ years)
  • (Preferred) Microsoft certifications (e.g., MD-102, Endpoint Administrator)
• Technical Skills
  • Language Requirement - Fluent English B2+ or C1-C2 (written and speech) 
  • Strong knowledge of device management (Windows)
  • Experience with policy configuration, compliance, and security baselines
  • Deep understanding of Autopilot (Modern Management), application deployment, and patch management
  • Proficiency in PowerShell scripting for automation, configurations, and proactive remediations
  • (Preferred) Familiarity with Microsoft Graph / Graph API for bulk operations and reporting
  • Strong understanding of Azure AD / Entra ID
  • Understanding of identity, and access management
  • Working knowledge of SCCM (co-management experience is a plus)
• Operations & Support
  • Ability to manage/lead day-to-day Intune operations and troubleshooting
  • Monitor device compliance, remediation, and reporting
  • Support, coordinate, and provide technical oversight for MSP-managed operational activities
  • Ability to review, validate, and maintain Standard Operating Procedures (SOPs) for operational alignment
  • (Preferred) ServiceNow, Log Analytics, Intune report management - preferred
• Security & Compliance
  • Knowledge of endpoint security practices (conditional access, device compliance policies)
  • Experience with endpoint security in Intune (e.g., BitLocker management, ASR rules, etc.)
  • Ensure adherence to enterprise security and governance standards
• Soft Skills
  • Strong problem-solving and troubleshooting skills
  • Ability to work with global teams and cross-functional stakeholders
  • Clear communication and documentation skills

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Seasoned individual contributor.
Works independently under limited supervision to determine and develop approach to solutions.
Coaches and reviews the work of lower level specialists; may manage projects / processes.

Organizational Impact: May be responsible for entire projects or processes within job area.
Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.

Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties.
Makes improvements of processes, systems or products to enhance performance of the job area.
Analysis provided is in-depth in nature and often provides recommendations on process improvements.

Communication and Influence: Communicates with senior internal and external customers and vendors.
Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making.

Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area.
May manage projects, requiring delegation of work and review of others' work product.

Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience.
May have practical knowledge of project management.
4+ years of experience with a with a high school diploma or equivalent.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).