About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Job Overview
Northern Trust is looking for an experienced Senior Lead to join its Technology Development Centre in Pune/Bangalore, India and provide quality engineering leadership for enterprise ServiceNow applications across multiple modules and shared platform capabilities.
The role is accountable for defining and driving the overall test strategy, functional and integration test delivery, ServiceNow Automated Test Framework (ATF) adoption, regression automation, defect governance, and release-quality readiness across ServiceNow initiatives and platform releases.
The Senior Lead will partner with Product Owners, business stakeholders, platform architects, Business Analysts, Developers, Quality Engineers, Operations and vendor teams to embed quality throughout the delivery lifecycle and ensure stable, secure and audit-ready releases.
Application Domain
- IT Service Management (ITSM): Incident, Problem, Change, Request, Knowledge, Major Incident and Service Catalog
- IT Operations Management (ITOM): Discovery, Event Management, Service Mapping and Configuration Management Database (CMDB)
- Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and App Engine
- Integrated Risk Management (IRM), Security Operations, IT Asset Management, Software Asset Management and other enabled modules
- Service Portal / Employee Center, mobile, reporting, Performance Analytics, integrations, access controls and shared platform services
Required Technical Skills
- Strong hands-on testing experience across multiple ServiceNow modules and shared platform capabilities.
- Strong ServiceNow ATF knowledge, including test and suite design, reusable/custom test steps, regression execution, test data, reporting and maintenance.
- Experience validating forms, workflows, Flow Designer, business rules, client scripts, UI policies, notifications, approvals, SLAs, scheduled jobs and reports.
- Strong functional, integration, system, regression, smoke, sanity and end-to-end testing experience.
- Experience validating REST/SOAP APIs, IntegrationHub, MID Server, file-based interfaces and upstream/downstream integrations.
- Strong database and data-validation skills, including SQL, reconciliation, transformations, migration validation and data integrity.
- Experience with Azure DevOps, ServiceNow Test Management, Jira or equivalent tools.
- Understanding of CI/CD, source control, automated quality gates, platform upgrades and release management.
- Exposure to performance, reliability, security and accessibility testing is desirable.
Roles & Responsibilities
Quality Engineering and Test Leadership
- Own the quality engineering and test strategy for enterprise ServiceNow applications across modules, integrations and shared services.
- Define scope, estimates, approach, entry and exit criteria, quality gates, regression strategy and release-readiness criteria.
- Lead planning, execution, monitoring and closure across concurrent initiatives, enhancements, defects, upgrades and releases.
- Apply risk-based testing to prioritize business-critical workflows, cross-module dependencies and high-impact platform changes.
- Ensure traceability between requirements, processes, test coverage, evidence, defects and release outcomes.
- Identify environment, test-data, integration and access dependencies early and drive timely resolution.
Cross-Module Functional Testing
- Validate core ITSM processes and end-to-end fulfillment workflows.
- Validate ITOM, Discovery, Event Management, Service Mapping, CMDB data quality and service relationships where applicable.
- Validate CSM, HRSD, SPM, IRM, Security Operations, Asset Management and App Engine solutions based on implementation scope.
- Validate module-specific and cross-platform roles, ACLs, assignment rules, data segregation, audit history and persona-based experiences.
- Validate integrations and cross-module dependencies for complete processing and data consistency.
- Translate business and technical requirements into positive, negative, boundary, integration and regression scenarios.
ATF and Test Automation
- Define, establish and govern the ServiceNow ATF automation strategy and framework.
- Identify high-value regression scenarios using business criticality, execution frequency, stability and maintenance cost.
- Build and maintain scalable ATF suites across modules and shared platform services.
- Establish standards for reusability, naming, maintainability, test data, evidence, execution and reporting.
- Partner with developers and platform teams on custom ATF steps and complex automation constraints.
- Assess automation coverage after configuration changes, new modules and platform upgrades.
- Integrate automated tests into release and CI/CD processes where applicable.
Defect, Data and Release Governance
- Lead defect triage, severity and priority assessment, business-impact articulation and resolution tracking.
- Govern SQL and data validation for interfaces, transformations, reconciliation and migration outcomes.
- Provide clear quality status, metrics, risks, dependencies, constraints and mitigation plans.
- Drive release-readiness reviews and provide quality recommendations based on objective evidence.
- Ensure testing artifacts meet governance, security, compliance and audit needs.
- Use defect and execution trends to drive preventive actions and continuous improvement.
Leadership and Stakeholder Management
- Act as the functional and technical quality escalation point for ServiceNow testing.
- Coach and mentor Quality Engineers and vendor teams across functional testing and automation practices.
- Partner with Product, Platform, Business, Technology and Operations stakeholders to align priorities.
- Drive consistent standards, engineering practices, reporting and delivery discipline.
- Reduce dependency on repetitive manual testing through sustainable ATF coverage and knowledge development.
Required Functional / Platform Knowledge
ServiceNow Platform
- Strong understanding of ServiceNow tables, forms, workflows, Flow Designer, business rules, client scripts, UI policies, notifications and scheduled jobs.
- Working knowledge of users, groups, roles, ACLs, update sets, application scopes and platform upgrades.
- Understanding of Service Portal / Employee Center, dashboards, reports, Performance Analytics and mobile where applicable.
- Ability to assess shared-platform changes, cross-module dependencies and regression impact.
ServiceNow Modules
- Broad functional knowledge of ITSM, including Incident, Problem, Change, Request, Knowledge, Service Catalog and Major Incident Management.
- Working understanding of ITOM, Discovery, Event Management, Service Mapping and CMDB.
- Exposure to one or more additional modules such as CSM, HRSD, SPM, IRM, Security Operations, Asset Management, Software Asset Management or App Engine.
- Ability to learn and test new ServiceNow modules based on business priorities without limiting the role to one product area.
Integration, Database and Data Validation
- Strong understanding of relational data concepts and ServiceNow table relationships.
- Proficiency in SQL for backend and interface validation where external databases are involved.
- Experience validating APIs, IntegrationHub, MID Server and file-based integrations.
- Ability to validate completeness, accuracy, integrity, reconciliation, transformations and migration outcomes.
- Understanding of CMDB data quality, identification and reconciliation concepts is desirable.
Required Skills
- Proven experience leading Software Quality Engineering for complex enterprise ServiceNow implementations.
- Strong hands-on ServiceNow testing and ATF experience.
- Broad ServiceNow functional and platform knowledge with ability to engage business and technical stakeholders.
- Strong integration, database and SQL testing capability.
- Excellent test strategy, planning, defect management and release-governance experience.
- Strong analytical, problem-solving, communication, facilitation and influencing skills.
- Ability to manage multiple releases, priorities, risks and dependencies concurrently.
- Strong leadership and mentoring capability across distributed internal and vendor teams.
Personal Qualifications & Skills
- Bachelor's degree or equivalent practical experience.
- 13+ years of experience in Software Quality Engineering / Testing, preferably including enterprise ServiceNow platform delivery.
- Demonstrated leadership through ownership, accountability, sound judgment and decision-making in a Lead Individual Contributor role.
- Ability to communicate effectively with senior stakeholders, Product Owners, platform leaders and delivery teams.
- Proactive, detail-oriented and quality-driven mindset with strong execution focus.
Preferred Qualifications
- Experience with large-scale ServiceNow implementations, transformations or platform upgrades.
- ServiceNow certifications or formal training in the platform, ATF or one or more product modules.
- Experience working in financial services, banking or another highly regulated enterprise environment.
- Exposure to AI-assisted quality engineering, intelligent test design or agentic testing workflows is advantageous.
Role outcome: Establish sustainable quality ownership across the ServiceNow platform, strengthen cross-module functional and integration assurance, expand ATF regression coverage, and improve confidence in stable, secure and audit-ready releases
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.
