With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
We’re looking for a Sr. Manager of Communications with a passion for compelling, customer-focused storytelling and a proven ability to deliver targeted messaging across audiences. This role will support The Home Depot’s Innovation and Interconnected Retail strategy, a key pillar in the company’s growth and brand narrative. The successful candidate will help shape and communicate stories that reinforce Home Depot’s position as a retail tech leader, solving real customer and associate friction points with innovation solutions.
The Sr. Manager will drive public relations efforts designed to showcase The Home Depot’s investments in technology, digital capabilities, and customer experience (CX). From highlighting proprietary AI and interconnected shopping tools to showcasing online capabilities and technology infrastructure, this role will ensure close alignment between business priorities and innovation storytelling. Working in partnership with the Corporate Communications Leadership, executive communicators, and cross-functional technology teams, this leader will deliver strategies that position The Home Depot as a modern, forward-thinking leader in retail innovation.
This position demands exceptional storytelling skills, strong organizational abilities, and proven experience managing complex technical subjects, high-level internal stakeholders, and tight deadlines.
Key Responsibilities:
- Plan and execute proactive, integrated internal/external communications initiatives.
- Build Client relationships; develop deep understanding of varied and complex communications needs of client's business or functional area. Become fully immersed in assigned functional businesses (e.g., attend client staff meetings, strategic planning sessions, and other team gatherings.)
- Counsel internal business clients on most effective communications strategies and tactics.
- Develop communications strategies and plans that are consistent with Company and individual business units' goals. Review and approve all implementation components of any client approved communications initiatives. Maintain current and accurate documentation, and coordinate and/or perform testing of new communications vehicles.
- Work with other communications colleagues in planning/scheduling and sourcing resources. Act as liaison with outside vendors and agencies as appropriate in support of clients, as appropriate. This includes managing any associated budgets.
- Create and maintain wrap-up and executive summary reports that provide measurement analysis and recommendations for continuous improvement.
Direct Manager/Direct Reports:
- Reports to Sr. Director Corp Comm or Dir, Field Communications.
- This role has 2 direct reports.
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Degree in Public Relations, Journalism, or Strategic Communications.
- Significant experience in PR and customer-targeted storytelling within a retail, consumer tech, or fast-paced enterprise organization.
- Demonstrated track record in Technology, CX, or Innovation PR, with the ability to translate complex tech tools/data into easy-to-understand customer stories.
- Experience in PR media relations and executive communications strategy.
- 10 years of professional communications experience.
- Proven project management experience handling multi-faceted campaigns and tight deadlines.
- Experience managing external agency teams and agency embedded talent.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
- Proven ability to manage positive client relationships and lead cross-functional teams effectively
- Big, creative thinker, and ability to bring those ideas to live through strategic, clear plans
- Proven ability to motivate others, including team members who are not direct reports
- Full-range comprehension of all communication vehicles, both internal and external Exceptional writing skills
- Exceptional verbal communication skills
- Significant related work experience that includes writing in fields such as journalism, communications, law or government.
- Ability to synthesize complex and sensitive materials into compelling and persuasive content that will connect and impact intended audiences.
