Sr Manager, HR Systems & Operations

Accountabilities:

• Lead day-to-day administration of HR systems, including configuration, troubleshooting, user setup, training, support, access management, and permissions.
• Manage an HR technology portfolio that includes HRIS, recruiting, learning, employee engagement, workforce planning, compliance, and related HR platforms.
• Coordinate system integrations, testing, implementation, monitoring, troubleshooting, and data-flow validation across HR and business applications.
• Maintain HR data integrity by reconciling information across HRIS, payroll, benefits, and Finance systems, conducting recurring audits, and resolving discrepancies.
• Manage HR systems access controls, approval workflows, security protocols, and vendor escalations in partnership with IT and other stakeholders.
• Maintain SharePoint and employee-facing HR intranet resources, including content, permissions, organization, navigation, and user support.
• Monitor system performance and recurring issues and coordinate timely resolution with internal teams and external vendors.
• Oversee new-hire onboarding activities, including employee data entry, Form I-9 verification, communications, and coordination across HR, hiring managers, IT, Finance, and Payroll.
• Manage employee offboarding processes, including HRIS transactions, access and equipment notifications, final documentation, benefits, payroll coordination, and completion tracking.
• Coordinate immigration and work-authorization administration, including documentation, case milestones, renewals, deadlines, employees, managers, counsel, and vendors.
• Manage employee relocation processes, including vendor coordination, approvals, communications, reimbursements, and supporting documentation.
• Review and process employee action forms and maintain accurate employee changes across HRIS and downstream systems.
• Administer required employee training programs, maintaining assignments, completion records, reminders, and escalation reporting.
• Document and maintain HR operations procedures to support consistent, compliant, and timely execution.
• Identify opportunities to streamline workflows, reduce manual work, improve accuracy, and measure the impact of process improvements.
• Research and resolve employee and stakeholder inquiries related to HR systems, policies, records, and operational processes.
• Support benefits administration, including enrollment activities, employee transitions, reconciliations, communications, and issue resolution.
• Produce recurring and ad hoc HR reporting covering headcount, hiring, turnover, payroll, benefits, compensation, and other workforce metrics.
• Build and maintain dashboards and reporting tools that provide accurate, actionable insights for HR and business leaders.
• Conduct regular HR data audits, investigate discrepancies, implement corrections, and document findings.
• Partner with Total Rewards, Finance, Payroll, and benefits teams to validate compensation, bonus, equity, benefits, and deduction data.
• Maintain HR compliance requirements, owners, deadlines, completion status, and supporting documentation.
• Monitor applicable federal, state, and local employment requirements and coordinate operational updates to systems, processes, records, and communications.
• Coordinate labor-law posting requirements and maintain current workplace postings across applicable locations.
• Support internal and external audits and required submissions, including IT SOX controls and EEO-1 reporting.
• Partner with Finance and Payroll on payroll submissions, compensation data, benefits spending, financial reconciliation, and HRIS data alignment.
• Collaborate with Legal on employment documentation, policy compliance, separation procedures, and escalated compliance matters.
• Represent HR Operations across the organization, communicating capabilities, timelines, constraints, and issues to senior stakeholders.
• Lead and develop the HR operations team by setting expectations, providing feedback, and maintaining high standards of service and accountability.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 8+ years of progressive HR operations experience demonstrating Senior Manager-level scope and impact.
• 8+ years of hands-on HRIS experience with platforms such as UKG, ADP, Workday, or similar systems.
• Strong experience with HRIS administration, user management, data management, reporting, troubleshooting, integrations, and system controls.
• 8+ years of experience managing HR operations functions, including process execution, compliance, and team coordination.
• Demonstrated experience designing, implementing, and optimizing HR operations processes and measuring their effectiveness.
• Solid working knowledge of payroll coordination, benefits administration, and compensation data management.
• Experience producing accurate HR reports, dashboards, and workforce analytics and interpreting trends to support decisions.
• Demonstrated people-management experience, including setting expectations, coaching, providing feedback, and holding team members accountable.
• Experience working in matrixed or highly cross-functional environments with multiple stakeholders and competing priorities.
• Strong knowledge of HR operations, benefits, payroll coordination, employment law, and employee lifecycle processes.
• Technical proficiency with HRIS platforms, data systems, reporting tools, and Excel.
• Strong problem-solving skills, with the ability to identify root causes and implement practical operational solutions.
• Excellent written and verbal communication skills, including the ability to explain complex HR and systems topics to non-technical audiences.
• Strong organizational and project-management abilities, with exceptional attention to detail and the ability to manage multiple deadlines.
• Collaborative approach with the ability to build relationships and influence outcomes across functions.
• High level of discretion and confidentiality when handling sensitive employee, compensation, and HR information.
• Ability to work in the United States without requiring work visa or residency sponsorship.

Benefits

• Competitive compensation package based on qualifications, experience, skills, and internal alignment.
• Remote work opportunity.
• Health and employee benefits associated with the role.
• Opportunity to lead HR systems and operations across a broad employee lifecycle.
• Significant ownership of HR technology, data integrity, compliance, reporting, and operational processes.
• Opportunity to drive automation, process improvements, and scalable HR operations.
• Cross-functional exposure to HR, IT, Finance, Payroll, Legal, and external technology partners.
• Leadership opportunity with responsibility for team development and service performance.