Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
We are seeking a Senior Manager to lead Identity and Access Management initiatives, champion employee development and drive operational efficiency through streamlined service delivery and data-driven decision-making. This role combines strategic leadership with a focus on building high-performing teams and delivering scalable, secure IT services aligned with business goals.
Key Responsibilities:
Leadership & Team Development
- Coach and mentor team members, fostering a culture of accountability, collaboration, and innovation.
- Promote cross-training and knowledge sharing to eliminate single points of failure and build resilient teams.
- Encourage participation in professional development, stretch assignments, and mentorship programs.
Operational Excellence & Process Improvement
- Lead and participate in continuous improvement initiatives to streamline workflows and eliminate inefficiencies.
- Champion the use of automation and AI to reduce manual tasks and improve service consistency.
- Maintain and improve shift handoff processes to support global operations and improve work-life balance.
Service Delivery & Governance
- Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and customer expectations.
- Establish and maintain strong relationships with stakeholders, vendors, and internal customers through regular engagement and open office hours.
- Support lifecycle management by identifying and retiring legacy systems and dormant digital assets.
Monitoring Performance Indicators
- Define, track, and report on key performance indicators (KPIs) to measure service health, operational efficiency, and team productivity.
- Use data to drive proactive decision-making and continuous improvement across IT functions.
Preferred background:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 8+ years of progressive IT experience, including 5+ years in a leadership role.
- Proven track record in process improvement, service delivery, and KPI-driven performance management.
- Working knowledge of IAM technologies and common processes (User directories, account lifecycle, single sign-on, mergers/acquisitions, security methods, change management, communications, etc.)
- Strong interest in staying up to date with IAM trends, industry standards, and emerging technologies.
- Excellent communication, stakeholder management, and strategic planning skills.
