About Us:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
POSITION SUMMARY:
The Senior Manager, Network Services, will be responsible for overseeing the operations of network and network security services within an organization, which falls under the domain of the function of IT and the brand-led team of PVH technology - managing teams that maintain, support, and optimize all network & network security functions, ensuring smooth operations, resolving issues, and driving continuous improvement across the portfolio, often collaborating with business and IT stakeholders to meet service level agreements (SLAs) and effective demand management.
This role will be leading a team consisting completely of external Partner Teams located across the globe to ensure efficient service delivery, customer satisfaction and operational excellence. This role will have external partner delivery leads/subject matter experts/operation leads reporting into him/her who have various experiences across single or multiple domains.
The core areas and platforms under scope fall under the below categories:
Network stack across the retail, warehouse, office and data center environments
Network is using multiple technologies such as Cisco Router, switches, Wireless Controllers, Wi-Fi APs, Infoblox DDI, Cisco SDWAN appliances, Cradlepoint and other smaller technologies
Network Security Solutions include SASE, Cisco and Checkpoint firewalls, VPN, NAC, Certificate Management
Security frameworks, audits and compliance
Monitoring, automation, scripting and optimization
This is a high impact role that requires identifying, and addressing operational requirements, refining and improving the existing service portfolio and acting as service owner to set the prioritization of epics and user stories.
The Senior Manager, Network Services will be implementing processes to enhance our service quality, customer satisfaction and operational efficiency next to owning contract management, delivering top-tier service to our associates.
The diversity and rhythm of our multi-domain / multi-hub operating model requires building strong strategic relationships across the PVH organization.
The ideal candidate has an out-of-the-box mindset, good leadership skills, is data driven, has deep commitment to customer value and knows what it takes to be a servant leader.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Advises the Sr Director Infrastructure & Security Services on IT Operational strategy and delivers input regarding his/her scope of Network & Network Security coverage.
Leads and monitors the operational team on his/her domain to ensure efficient day-to-day delivery of Network & Network Security services to the organization.
Helps the Sr Director Managed Services to develop operational policies in the area of support services. Assists in the development of support models and prepares for operational readiness.
Ensures smooth transition of IT Infrastructure from project phase to run phase and manages successful integrations & releases in accordance with business standards and objectives.
Expectation is to on a regular basis network and liase with Sr business leadership (Sr. Director/ Director) stakeholders in the supply chain, HR, Finance and Brands as well as Senior IT leaders of these domains.
This role will need good knowledge of the domain under scope to engage effectively and proactively with IT, Business and the vendor
Acts as one of the final escalation points for the Incident Management process.
Ensures that his/her team provides efficient high-quality Network & Network Security services and continuously improves operations efficiency.
Oversees the definition and implementation of actions to improve business application services (improvement on quality, price) and standardization of processes used between providers, business and third parties. He/she ensures that services are delivered at the highest quality for an optimal price.
Ensures that the Problem Management process is being followed by his/her team according to company’s policies for the Applications in his/her domain.
Ensures that Service Level Agreements are being properly managed and reported and contributes to the organization during Vendor negotiations and performance reviews.
Manages the operations of network and network security in his/her domain and the relationship with both internal and external services providers. He/she ensures operations according to SLAs.
Accountable for confirming services readiness and for ensuring that new or changed services in her/his domain satisfy all readiness criteria and are supplied ready for live deployment.
Authorizes and conducts service handover to operations teams.
Expected to direct, manage and ensure the proper implementation of Changes for the services in operations which are under his/her domain.
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QUALIFICATIONS & EXPERIENCE:
Experience:
Experience managing Network & Network Security Operations, Vendor relationships of large multi-million-euro contracts or other IT Operations Manager for 10-15 years
Proven track record in continuous improvement of Network & Network Security services
Interact with Business and IT leaders and being able to explain IT in a very simple and understandable way
Experience managing the day-to-day service delivery of defined services provided by both internal and external service providers
Experience managing virtual teams and able to handle different cultures
Deep understanding of IT Infrastructure management practices, including incident management, problem management, change management, and service level agreements
Education:
Deep understanding of IT Infrastructure management practices, including incident management, problem management, change management, and service level agreements
Skills:
Strong technical knowledge across various Network & Network Security technologies specifically SDWAN / routing, switching, wireless, DDI, ADC, SASE, firewalls, NAC, and other solutions
Sound knowledge of IT frameworks like ITIL
Service management skills to manage upgrades, migrations, and new implementations.
Strong understanding of security frameworks, participating in domain audits and ensuring compliance to organizational policies.
Have a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication.
Track record collaborating closely with service teams in an international organization
Knows how to enable and share a common, customer-centric culture with the teams and apply common methods to drive excellence in the role or function.
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INTERNAL & EXTERNAL CONTACTS:
Internal: Business and IT Leadership- (Sr. Director / Director)
External: Supplier domain leaders and architects
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SUPERVISORY RESPONSIBILITIES:
Direct: None
Indirect: External vendor team (>20) in SCCT domain
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BUDGETARY RESPONSIBILITIES:
None
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DECISION MAKING:
Strong presence and articulation, exemplary negotiation, influencing internal and externals stakeholders, delivers value under pressure and tight timelines
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RESOURCEFULNESS/CREATIVITY:
Knows how to enable and share a common, customer-centric culture with the teams and apply common methods to drive excellence in the role or function.
Requires a blend of operational and tactical creativity that capture the essence of demand by providing reasonably priced solutions and ensuring critical priorities are met as this for supporting critical PVH IT Infra elements
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ENVIRONMENT:
Ensure that all network domains are operating at the highest standards and are reliable. Ability to perform under pressure in a fast-paced, competitive environment. International travel is required.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.