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Sussex, WI - USA, United States of America
Onsite
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
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The Sr. Parts Manager, Data Centers owns the end‑to‑end parts business for industrial standby and prime-power generator sets serving hyperscale, cloud, and enterprise data centers. This role ensures parts availability, pricing integrity, and order accuracy across OEM channels and independent dealer channels, optimizing fill rates and lead times for mission‑critical customers. The manager partners closely with Supply Chain, Service, Field Operations, and Channel Sales to forecast demand, manage inventory, improve dealer experience, and drive profitable growth in the aftermarket portfolio.
Minimum Qualifications:
Bachelor’s Degree or equivalent experience
5 years of parts experience
3 years of leadership experience
Preferred Qualifications:
Bachelor’s degree in Supply Chain, Operations, Engineering, or Business; APICS/ASCM (CPIM/CSCP) a plus.
Lean/Six Sigma certification or demonstrated CI project leadership.
Experience launching digital parts portals or dealer EDI integrations.
Warranty and core management exposure.
Experience supporting mission‑critical customers (e.g., data center, healthcare, utilities, or oil & gas).
Prior responsibility for dealer/distributor channels or multi‑site parts networks.
Proficiency with ERP/MRP (e.g., SAP, Oracle, Infor, Microsoft Dynamics), demand planning, and pricing tools.
Strong data skills: Excel/Sheets (pivot tables, lookups), and familiarity with BI (Power BI/Tableau).
Knowledge of generator sets, diesel/natural gas engines, switchgear, and related electrical/mechanical components.
Working knowledge of trade compliance and hazmat shipping.
Job Responsibilities:
Demand, Inventory & Fulfillment
Build and maintain a rolling 12–18‑month parts demand forecast for generator platforms, engines, switchgear components, and consumables (filters, belts, coolant, batteries).
Set and maintain min/max and safety stock parameters by site, with differentiation for data center SLAs and critical spares.
Manage order promising (ATP/CTP), backorder recovery, and expedite workflows to protect uptime for Tier‑1 customers.
Execute inventory health routines: excess/obsolete (E&O) reviews, dead stock liquidation, and shelf‑life control.
Lead cycle counts and annual physical inventory; reconcile variances with Finance.
Supplier & OEM Coordination
Coordinate with OEMs and tier‑2 suppliers on lead times, MOQs, last‑time‑buy decisions, and engineering changes (ECOs) affecting parts supersessions.
Drive cost reduction and availability improvements through vendor performance scorecards and corrective action plans.
Dealer Channel Management
Serve as primary parts operations liaison to independent dealer channels: onboarding, training on parts portals, pricing, order procedures, and RMA processes.
Establish dealer SLAs (response time, fill rate, RMA turnaround) and monitor compliance.
Pricing, Margin & Portfolio
Own price lists, discount structures, and dealer programs; execute periodic margin reviews and competitive benchmarking.
Partner with Product Management on service kits (PM kits, overhaul kits), NPI service readiness, and supersession strategies.
Approve substitutions and alternates in alignment with warranty and compliance requirements.
Customer & Field Support
Resolve escalations on urgent data center outages, critical spares, and warranty parts adjudication.
Provide technical cross‑reference guidance; ensure documentation accuracy (BOMs, drawings, compatibility notes).
Systems, Data & Continuous Improvement
Administer parts master data (attributes, UoM, lead time, harmonized codes) and ensure ERP/MRP integrity.
Monitor KPIs (see below) and run weekly tiered reviews; drive root‑cause analysis and Kaizen projects.
Champion digital parts portal enhancements and EDI/API integrations with dealers.
Compliance & Safety
Ensure compliance with trade controls (ITAR/EAR, export classifications), hazmat shipping rules, and battery/coolant handling.
Enforce workplace safety protocols in warehouses.
Other Duties as assigned and the following:
Knowledge, Skills, & Abilities:
Customer focused mentality with the drive to resolve escalated customer concerns.
Effective time management skills with the ability to handle shifting workloads and priorities.
High proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook), using customer portals, and creating reports using queries.
Excellent verbal and written communication skills.
Ability to work independently or in a group setting with a high attention to detail.
Flexibility to adjust to business needs
Able to build trust and accountability with independent dealers; balances OEM policy with dealer agility.
Able to make time‑critical calls on substitutions, expedites, and allocations during outages following Generac stand operating procedures.
Able to manage pricing, discounts, and PPV to achieve gross margin targets.
Able to standardize work, updates SOPs, and sustain KPI cadence.
Prioritizes uptime and SLA adherence for data center end users.
Turns ERP data into actions—root causes, forecasts, and inventory settings.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
