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Mississauga, Canada, Canada
Onsite
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
This position is a hybrid role based in our Mississauga, Ontario office where you will work 3 days in the office and 2 days remotely.
Role: Ingram Micro is transforming into a platform-driven technology company powered by the Ingram Micro Xvantage™ platform. The Senior Manager – AI-Enabled Platform Support will lead global support for two critical components of this ecosystem: Xvantage for Vendors (X4V) and Xvantage Integrations (XI). X4V enables vendors to onboard and manage product catalogs, SKUs, pricing, and promotions within the digital marketplace. XI enables partners to integrate directly with Ingram Micro through APIs, XML, and other integration capabilities, enabling headless commerce experiences.
Why This Role Matters: This role will reimagine how support operates in a modern platform ecosystem, shifting from reactive ticket resolution to AI-enabled, knowledge-driven, and self-service support. The leader will focus on improving platform reliability, developer experience, vendor experience, and operational efficiency through automation, AI tooling, and Knowledge-Centered Service (KCS).
Responsibilities:
AI-Enabled Support Transformation
Self-Service and Knowledge Strategy
Vendor Platform Support (X4V)
Integration Ecosystem Support (XI)
Platform Reliability & Ecosystem Health
Leadership Responsibilities
What you bring to the role:
The typical base pay range for this role across Canada is $140,000 -155,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is a new role and will not use AI for screening applicants.
At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!
Equal Opportunity Statement
As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.
Ingram Micro’s Commitment to ESG (Environment, Social & Governance)
Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.