Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
We are seeking a highly analytical, strategic, and execution-driven Senior Manager of Pricing Operation Management to lead our high-performing Pricing Excellence team. In this role, you will be responsible for two critical sub-functions: Competitor Research & Implementation and Pricing Internal Process Optimization.
You will drive market price sharpness, design scalable operational frameworks, and lead end-to-end projects across product and engineering teams to eliminate operational waste and maximize profit recovery. The ideal candidate possesses exceptional leadership principles, systems thinking capabilities, and a proven track record of delivering high-impact results under tight deadlines and in high-stakes environments.
What You Will Do
1. Department Management & Strategy
- Team Development: Lead, recruit, and manage a growing operations team. Mentor and coach team members to transition from strong execution to independently owning modules, driving long-term planning, and applying systems thinking.
- Cross-Functional Collaboration: Serve as the core liaison between Operations, Product, and Engineering teams to optimize the requirement planning process and significantly reduce ad-hoc escalations and live incidents.
2. Competitor Research & Implementation (Market Competitiveness & Intelligence)
- Market Monitoring: Lead the continuous monitoring of key competitors' strategies, bypass monitoring restrictions during peak promotional seasons, and conduct market research on new target channels.
- Price Sharpness Optimization: Drive the implementation of complex discount models and pricing features to ensure consistency and competitiveness across internal metrics.
- Scalable Matching Framework: Manage large-scale item/account pre-warming and automated matching frameworks (handling 800+ accounts and 70,000+ matching cards within short timeframes) to improve item match rates and recall.
Basic Qualifications
- Minimum of 6 years of experience in pricing operations, e-commerce operations, or product/project management, with at least 2 years of experience in team management or leadership.
- Proven ability to manage product roadmaps end-to-end, make critical technical and design trade-offs in a fast-paced environment, and effectively shorten development cycles.
Preferred Qualifications
- Demonstrate high stress tolerance during high-stakes, time-sensitive projects (e.g., Double 11 / mega sale events), with the ability to execute weekend live risk management to ensure zero client impact.
- Ability to synthesize fragmented and inconsistent operational signals into structured problem frameworks and establish comprehensive, end-to-end waste reduction mechanisms.
Recruitment Process and Others
Recruitment Process
- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
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