Noida Luminaire
Onsite
About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
Position Summary
The Sr Manager - Workforce Management (WFM) is responsible for end-to-end workforce planning, Work Queue (WQ) management in EPIC/Other Practice Management System, resource allocation, productivity governance, quality monitoring, capacity planning, and operational performance reporting across RCM functions. The role drives operational efficiency through effective workload distribution, KPI tracking, workforce analytics, and data-driven decision-making while ensuring achievement of client SLAs and business objectives.
Key Responsibilities
1. Work Queue Management & Resource Allocation
2. Workforce Planning & Scheduling
3. Productivity Management
4. Quality & Performance Monitoring
5. RCM KPI Management
Monitor and report key Revenue Cycle performance indicators including:
Operational KPIs
Workforce KPIs
Quality KPIs
RCM Business KPIs
6. Data Reporting & Analytics
Reporting Tools
7. Stakeholder Management
Experience
Technical Skills
Behavioral Competencies
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Want to know if this job is worth applying to?