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Chicago, Illinois, United States
Remote only
Position Overview
Jabra Enhance is pioneering the future of hearing health, disrupting the market with our clinic-grade, over-the-counter (OTC) hearing aid solutions. As we rapidly scale our commercial footprint, we are seeking a visionary, growth-oriented Strategic Partnerships Sr. Manager, Retail Channels to own, lead, and scale our high-performing Retail business unit.
In this high-impact leadership role, you will hold full P&L accountability for Jabra Enhance’s premier national Retail portfolio, driving commercial strategy, joint business planning, and financial performance across major partners including Amazon, Best Buy, Walmart, and Sam’s Club. You will act as the ultimate champion for the retail channel, balancing macro-level distribution strategy with hyper-focused operational execution to maximize velocity on both the digital shelf and physical storefronts.
Beyond driving revenue, you will be a team builder. You will directly manage, coach, and empower a Retail Operational Specialist, establishing the scalable processes, robust supply chain workflows, and cross-functional frameworks required to support an accelerating retail footprint. Collaborating deeply with internal Marketing, Operations, Finance, and Product teams, you will elevate buyer relationships, optimize retail media advertising strategies, and aggressively capture market share in a rapidly evolving consumer health-tech landscape.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
● Become a Jabra Enhance expert, knowing the ins and outs of the product and services we offer
● Lead account management of all of Retail accounts including Amazon, Best Buy, Walmart, Soundly, and Sam’s Club
● Own the Retail Channel P&L: Deliver and exceed gross revenue, net revenue, and margin targets across Amazon, Best Buy, Walmart, Sam’s Club, and future retail partners.
● Architect 1-3 year growth strategies with retail buyers, aligning on inventory forecasting, End-of-Life (EOL) lifecycles, and collaborative promotional calendars.
● Cultivate leadership and category-manager relationships within key accounts to position Jabra Enhance as the category-leading OTC hearing health partner
● Own the day-to-day relationship with partners and execute on our growth strategies
● Gain a deep understanding of Retail partner goals, strategy, and areas of synergy to develop mutually beneficial strategies
● Lead complex contract renewals, margin structures, co-op advertising agreements, and pricing guardrails to ensure profitability
● Build deep understanding of OTC hearing aid Retail market and competitive landscape
● Act as the internal champion for the Retail channel, collaborating with Product, Audiology, and Operations to influence the product roadmap and hardware/software packaging specific to retail needs
● Partner with internal Growth Marketing and external agencies to optimize Retail media advertising (e.g., Amazon Ads, Walmart Connect) and online merchandising to maximize rate-of-sale.
● Oversee the digital shelf experience, driving cross-functional initiatives (with CX and Audiology) to maintain a ≥4.5-star review rating across all ecomm platforms
● Support the identification, pitching, and closing potential new high-value retail and e-commerce channels (e.g., warehouse clubs, pharmacy chains, etc).
● Coach, mentor, and scale the retail partnerships team, starting with the direct management of a Retail Operational Specialist, ensuring seamless execution of operations and logistics
● Work collaboratively with marketing, sales, and product on internal enablement to support Retail partnership needs
● Bring passion and creativity with new ideas for ways to grow partnerships and add ongoing value
● Anticipate risks with partnerships and implement mitigation strategies to address them
● Distill partnerships knowledge and experience to internal stakeholders
● Serve as a partnership SME for internal initiatives
● Build domain expertise and become a future leader at Jabra Enhance, as partnerships scale
Competencies (Knowledge and Skills needed for this position.)
● A high-ownership operator who thrives in a fast-paced environment. Proven ability to proactively identify growth vectors, navigate ambiguity, and execute with minimal supervision.
● Adept at translating high-level strategy into repeatable, scalable retail operations, including demand forecasting, supply chain coordination, and cross-functional workflow optimization
● Exceptional communication skills with the ability to build immediate credibility, command a room, and influence leadership and category buyers at major retail organizations.
● The rare ability to alternate seamlessly between macro-level channel strategy (3-year planning) and micro-level execution (promotional setups, listing optimizations, and item setup tracking)
● Deep expertise in negotiating and the mechanics of complex commercial agreements, including margin structures, promotional pricing, returns, and other allowances
● Financial & Analytical Acumen: Strong data-driven mindset with the ability to analyze retail sales data, manage a channel P&L, optimize promotional ROI, and convert raw data into actionable inventory forecasts
● Team Leadership & People Development: A collaborative manager with a track record of attracting, coaching, and empowering direct reports to handle day-to-day tactics while developing them for future growth
● Cross-Functional Collaboration: Proven ability to act as the "connective tissue" internally between Marketing, Operations, Finance, and Product teams to ensure the retail channel gets the resources it needs to succeed
● Highly self-motivated and incredible work ethic
● Ability to effectively work independently and remotely by utilizing digital collaboration tools in order to engage and communicate complete, accurate, and relevant details tailored to various audiences
● A low-ego, highly curious leader who approaches challenges with a growth mindset. Actively seeks feedback, values diverse internal and external perspectives, and continuously updates their industry knowledge to adapt to changing market dynamics.
● AI Fluency & Application: Proficient in leveraging modern AI tools to streamline day-to-day channel operations and maximize personal efficiency. Adept at utilizing AI-driven data insights and market intelligence to identify growth opportunities, optimize performance, and drive retail business results.
Desired Qualifications
Required:
● Bachelor’s Degree in Business, Marketing, Economics, or a related field (MBA preferred)
● 7-10+ years of experience in Retail National Account Management, Channel Partnerships, or Business Development, with a proven track record of scaling existing accounts and owning a multi-million-dollar P&L
● Deep, firsthand experience managing major omnichannel and e-commerce retailers, specifically Amazon (1P/Vendor Central), Walmart, and Best Buy (3P Marketplace)
● Proven expertise navigating both the digital shelf (e-commerce optimization, retail media networks) and physical retail (in-store merchandising, line reviews, modular placement)
● Minimum of 2–3 years of direct people management experience, with a track record of successfully coaching and developing operational or administrative direct reports
Preferred:
● Experience scaling products in highly regulated consumer categories (e.g., OTC medical devices, health tech, wellness wearables) OR premium, high-ASP (Average Selling Price) Consumer Electronics
● Existing relationships with tech, wellness, or health category buyers at major national Retail chains
Travel:
● Travel ~10-20% to visit partners and internal teams
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