Sr Manager, Security Services- Global Workplace Services, Workplace and Retail Security
At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.
In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a highly skilled and experienced Senior Manager, Security Services.
The Senior Manager, Security Services will serve as a physical security and incident response subject matter expert supporting Capital One’s Retail Line of Business, which includes more than 300 branch and cafe locations throughout the United States. This role, requiring the Senior Manager to reside and be based in the greater New York area, will lead a team of approximately four Regional Security Leads with an area of responsibility from Boston to Miami. The greatest concentration of retail locations are located in the greater New York area, New Jersey, Maryland, Virginia, and Washington, DC.
The ideal candidate should:
- Tailor strategic messaging, listen actively, and manage pushback clearly to build consensus among matrixed groups
- Deeply understand customer needs through direct interaction, clarify expectations and build enduring relationships
- Leverage a wide network across LOBs to inspire creative problem-solving and align GWS goals with enterprise objectives
- Serve as a trusted enterprise advisor possessing broad operational expertise, compliance management skills, and a commitment to career development
- Make pragmatic, data-informed decisions with broad organizational impact by drawing on cross-functional insight
- Own and models company values across operations, setting an ethical standard that enhances organizational reputation
- Apply practical reasoning and innovative thinking to guide departments toward solving the right strategic problems, and inform management appropriately
- Set strategic objectives independently, directing major projects and rallying cross-functional teams to resolve root issues
- Drive inclusive team agendas and removes systemic barriers in complex matrixed environments
- Prioritize psychological safety, open dialogue, and effective delegation to empower teams and optimize capacity
- Possess a deep understanding of security risk management
- Be detail oriented and proactive in effectively managing security incidents
- Manage work to deliver results while prioritizing business critical work
Key Responsibilities:
- Overall responsibility for Branch physical security strategy and in partnership with another Senior Manager, Security Services support our Cafe physical security strategy.
- Provide strategic consultation and solutions to mitigate physical and safety risks on local, regional and enterprise levels.
- Design, develop, and lead teams to execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to include the Bank Protection Act (BPA) ensuring the safety and security of associates, contractors, and customers.
- Proactively identify and mitigate risk
- Lead the immediate response and recovery from physical security incidents
- Manage escalated and crisis situations with calm resolve and well managed counsel.
- Successfully lead team members to execute security projects and initiatives unilaterally and in partnership with Retail Line of Business partners
- Partner with Security Services, internal and external leaders and stakeholders, creating robust, trusted relationships to deliver the best in class safety and physical security program.
- Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity.
- Partner with Retail Operations and other stakeholders to identify, develop, and prioritize training programs to educate Retail associates on security best practices and protocols.
- Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise.
- Lead guard vendor relationships include governance, engagement with key account management, key performance indicator (KPI) oversight, penalty enforcement, and resolving escalations in support of frontline operations.
- Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies.
- Build and enhance partnerships with law enforcement, subject matter experts, and relevant industry professionals.
- Ability to travel within the United States approximately 20% of the time to support people leadership, site visits, special events, engagement with Retail leaders and stakeholders, participate in industry events, and attend Global Workplace Services events.
- Availability to support, in partnership with other Security Services team leaders, Regional Security Leads who work in a rotational on-call status outside of normal business hours , holidays, and weekends.
Basic Qualifications:
- Bachelor's Degree, or Military experience, or at least 4 years of sworn law enforcement experience
- At least 12 years of experience managing physical security, multi-site retail security, or law enforcement operations
- At least 12 years of experience managing relationships in retail security, safety and security operations, or in a law enforcement capacity
- At least 5 years of direct people leadership
Preferred Qualifications:
- Security industry certifications such as CPP or PSP
- At least 5 years of experience executing preparedness activities such as tabletop exercises, rehearsal of concept drills, and mock exercises
- At least 5 years of project management experience
- Demonstrated experience managing physical security incident response
- Experience leading training programs related to preparedness and response such as active shooter, de-escalation, situational awareness, evacuation and shelter-in-place
- Experience with security technology and related systems to include access control, alarms, life safety devices, and CCTV camera systems
- Experience managing contract guard relationships and security personnel geographically dispersed across regions and states.
- Established relationships with law enforcement, intelligence communities, threat management and industry specific organizations
- Proven experience briefing, engaging, and influencing cross-functional leaders (senior management and executive leadership)
- Proficient in Google suite products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York, NY: $165,700 - $189,200 for Manager, Investigations
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
