Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Reports to: Sr. Director, Strategic Finance
Location: NYC
Other: Full Time In-Office Position; periodic travel to Portland, Oregon required, typically a few times per quarter.
About the Company
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.
We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up.
If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.
About the Role
The Sr. Manager, Strategic Finance – Business Operations is the embedded finance leader for
Fanatics Collect’s Vault Operations, Customer Service, Shipping, Payment Processing, Trust & Safety, and People organizations. This role partners closely with FP&A and functional leaders on operational forecasting and reporting, drives improvements in efficiency, unit economics, and customer experience, and owns workforce and headcount financial planning, people-cost budgets, and financial support for the People team.
This role is designed for a finance leader who combines rigorous analytical thinking with deep operational curiosity and a bias for action. The ideal candidate is equally comfortable building sophisticated financial models, working directly with teams on the Vault floor to understand processes and cost drivers, and advising senior leaders on operational improvements and workforce investments.
Responsibilities:
- Serve as the dedicated finance partner to operational and People leaders, developing deep knowledge of each function’s operating model, cost structure, vendor relationships, process flows, and key performance drivers.
- Identify and lead opportunities to improve unit economics across the business, including cost per shipment, authentication, customer contact, and transaction processed, as well as payment processing fees, fraud rates, and loss rates.
- Own business cases, financial modeling, implementation support, and post-implementation performance tracking for strategic initiatives including shipping carrier negotiations, Vault cost optimization, customer service staffing and automation, payments routing, and fraud mitigation.
- Partner with operating leaders to translate financial and operational analysis into concrete actions, establish measurable targets, and create accountability for delivering financial and operational outcomes.
- Partner with FP&A on annual budgets, forecasts, and ongoing performance management across the operations portfolio, providing detailed cost-driver analysis and operational judgment to improve forecast accuracy and proactively identify risks and opportunities.
- Own org-wide headcount and people-cost budgets, forecasts, and long-range financial plans, maintaining detailed position-level models covering compensation, benefits, payroll taxes, equity expense, contractors, hiring, attrition, and compensation changes.
- Partner with People and business leaders on workforce planning, helping evaluate hiring plans, organizational investments, compensation decisions, and tradeoffs while ensuring workforce plans align with the company’s financial and strategic priorities.
- Develop scalable reporting, dashboards, and performance metrics that give leaders clear visibility into operational efficiency, workforce costs, unit economics, and progress against financial targets.
- Synthesize complex financial and operational data into clear insights and recommendations for senior leadership, helping drive faster, more informed decisions across the organization.
Qualifications:
- Bachelor’s degree in Finance, Accounting, Economics, Business, or a related quantitative field; MBA or other relevant advanced degree preferred.
- 7+ years of progressive experience in strategic finance, FP&A, corporate finance, investment banking, consulting, business operations, or a related analytical role, including experience partnering directly with senior business leaders.
- Strong financial modeling and analytical capabilities, with demonstrated experience building detailed operating models, budgets, forecasts, business cases, and scenario analyses.
- Experience supporting operational functions and analyzing unit economics, cost drivers, productivity, vendor economics, and process efficiency; experience with logistics, payments, customer service, fraud, marketplace, ecommerce, or fulfillment operations is a plus.
- Demonstrated experience with headcount planning, workforce modeling, compensation and people-cost forecasting, or financial partnership with People/HR organizations.
- Advanced proficiency in Excel and/or Google Sheets and experience working with financial planning, ERP, BI, and data visualization tools; ability to work comfortably with large and complex datasets.
- Strong business judgment and ability to move beyond reporting results to identify underlying drivers, develop recommendations, and influence operational decisions.
- Excellent communication and stakeholder-management skills, with the ability to translate complex analysis into concise, actionable insights for financial, operational, People, and executive audiences.
- Highly collaborative, intellectually curious, and comfortable operating with ambiguity in a fast-paced, high-growth environment.
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