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Ciudad de México, México
Onsite
About Us
Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.
Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
Job Description:
The Senior Manager, Training & Education – Mexico and LATAM Distributors leads the Training & Education strategy for Mexico and provides functional leadership and governance for assigned LATAM distributors. This role translates global learning strategies into locally relevant, scalable, and measurable education programs that support compliant product use, customer adoption, commercial capability, product launch readiness, and business growth.
The position leads the Mexico Training & Education function, manages the operating plan and budget, establishes trainer and distributor capability standards, and serves as the primary strategic partner to Commercial, Marketing, Global Learning & Development, and cross-functional stakeholders. The role also drives training quality, operational excellence, and continuous improvement while supporting strategic customer engagement and business priorities across Mexico and assigned LATAM distributors.
Lead the annual Training & Education strategy and operating plan for Mexico and assigned LATAM distributors, aligning learning initiatives with commercial priorities, business objectives, and Global Learning & Development strategies. Translate business priorities and capability gaps into scalable, measurable education programs that support customer adoption, commercial effectiveness, product launch readiness, and business growth.
Develop and execute an integrated portfolio of customer, commercial, product launch, and distributor education programs by partnering with Commercial, Marketing, Medical, Regulatory, Quality, Legal, Global Learning & Development, Key Opinion Leaders, strategic customers, and distributor partners to deliver high-impact learning solutions.
Manage the Training & Education team, including leadership of the Regional Training Specialist (RTS), while establishing trainer onboarding, certification, calibration, and recertification standards. Provide functional leadership and development support to internal trainers and distributor training partners across the region.
Lead customer and commercial education initiatives across Mexico by driving onboarding, competency development, coaching, product launch readiness, and ongoing capability-building programs that strengthen commercial performance and customer outcomes.
Oversee distributor capability development across assigned LATAM markets by assessing learning needs, implementing train-the-trainer programs, supporting trainer certification, adapting education programs to local market and regulatory requirements, and ensuring consistent regional training standards.
Ensure all training content, materials, and delivery comply with applicable regulatory requirements, approved product labelling, company policies, quality standards, and clinical governance requirements. Maintain audit-ready training documentation, certification records, competency assessments, and learning materials while supporting inspection readiness and appropriate escalation of product complaints, adverse events, safety observations, and other reportable issues.
Manage the Training & Education budget, vendor relationships, contracts, and operational resources while overseeing Mexico Experience Center operations, training logistics, scheduling, facilities, inventory, and other activities that enable exceptional customer and commercial learning experiences.
Measure training effectiveness through performance metrics, governance reporting, and business insights, identifying opportunities and implementing continuous improvement initiatives that enhance organizational capability and business performance.
Perform other duties as assigned.
Required
Bachelor's degree or an equivalent combination of education and relevant experience.
7+ years of progressive experience in Training & Education, Clinical Education, Commercial Excellence, or Learning & Development, preferably within the medical device, aesthetics, healthcare, or another regulated industry.
2+ years of direct people leadership experience, including performance management, coaching, and talent development.
Demonstrated experience developing and executing annual operating plans, cross-functional learning strategies, capability frameworks, assessments, and measurable learning outcomes.
Experience delivering high-impact in-person and virtual education to customers, healthcare or aesthetic professionals, and commercial teams.
Working knowledge of instructional design principles, adult learning methodologies, learning management systems (LMS), and train-the-trainer models.
Fluent professional proficiency in English and Spanish, both written and spoken.
Ability to travel approximately 50%, primarily within Mexico.
Preferred
Experience working across multiple countries and supporting distributor or indirect commercial business models.
Experience managing budgets, forecasts, vendors, facilitator relationships, and service contracts.
Experience supporting Quality, Regulatory, and complaint/adverse event escalation processes within a regulated medical device environment.
Professional certification in clinical education, aesthetics, instructional design, project management, or a related discipline.
Portuguese language proficiency or experience supporting Portuguese-language training resources.
Field- and office-based role requiring approximately 50% travel, including multi-day domestic and occasional international travel.
Valid driver's license and reliable personal transportation.
Ability to stand, walk, and work in clinical environments for extended periods of up to eight hours.
Ability to lift and carry training materials, demonstration equipment, and supplies weighing up to 30 pounds.
Ability to demonstrate company products and procedures during customer education and training activities, as required.
Ability to sit for extended periods while traveling or working on a computer.
Ability to set up and dismantle training and demonstration equipment for customer events, trade shows, and company meetings, as required.
El/la Senior Manager, Training & Education – Mexico and LATAM Distributors lidera la estrategia de Training & Education para México y proporciona liderazgo funcional y gobernanza para los distribuidores asignados en LATAM. Esta posición traduce las estrategias globales de aprendizaje en programas de educación y capacitación relevantes para el mercado local, escalables y medibles, que promueven el uso adecuado y conforme de los productos, la adopción por parte de los clientes, el desarrollo de capacidades comerciales, la preparación para lanzamientos de productos y el crecimiento del negocio.
Esta posición lidera la función de Training & Education en México, administra el plan operativo y el presupuesto, establece estándares de capacitación y desarrollo de capacidades para trainers y distribuidores, y actúa como socio estratégico principal de Commercial, Marketing, Global Learning & Development y otras áreas clave de la organización. Asimismo, impulsa la calidad de la capacitación, la excelencia operativa y la mejora continua, a la vez que apoya la relación con clientes estratégicos y las prioridades del negocio en México y los distribuidores asignados en LATAM.
Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.
Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.
