Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary
The Claims Specialist II is responsible for managing the timely filing, tracking, recovery, and reconciliation of mortgage-related insurance, government, investor, and reimbursement claims. This role plays a critical part in maximizing recoveries, minimizing losses, and ensuring compliance with investor, insurer, regulatory, and contractual requirements.
The Claims Specialist II partners with internal departments, investors, insurers, attorneys, trustees, title companies, and third-party vendors to ensure claims are accurately prepared, submitted, monitored, and resolved. The ideal candidate is analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced mortgage servicing environment.
Essential Duties and Responsibilities:
Claims Recovery & Administration
- Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution.
- Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements.
- Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds.
- Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions.
- Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.
Claims Analysis & Recovery Optimization
- Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.
- Analyze losses and identify opportunities to improve recoveries and reduce claim-related losses.
- Assist with claim appeals and escalations when additional recovery opportunities exist.
- Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance.
Cross-Functional Collaboration
- Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation.
- Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim-related issues.
- Serve as a subject matter resource regarding claim requirements, filing procedures, and recovery activities.
Vendor & Stakeholder Management
- Coordinate with third-party vendors supporting claims administration and post-foreclosure activities.
- Monitor vendor performance and ensure compliance with established service-level expectations.
Reporting & Compliance
- Maintain accurate claim records, system documentation, and supporting files.
- Prepare and distribute recovery, aging, inventory, and management reports.
- Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards.
- Support internal audits, external audits, investor reviews, and regulatory examinations.
- Perform additional duties and special projects as assigned.
Qualifications:
Required Qualifications
- Strong attention to detail and commitment to accuracy.
- Excellent analytical, problem-solving, and organizational skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Effective verbal and written communication skills.
- Ability to work independently and collaborate across teams.
- Sound judgment, professionalism, and ability to handle confidential information.
Preferred Qualifications
- Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.
- Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.
- Familiarity with mortgage servicing systems and claims platforms, including ICE Mortgage Technology LoanSphere Claims and Proven Claims.
Education & Experience:
Required
- High School Diploma or GED.
- 3-5 years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.
Preferred
- Associate's Degree or Bachelor's Degree in Business, Finance, Accounting, or a related discipline.
- 5 + years of mortgage servicing, default servicing, or mortgage claims experience.
Computer Skills
- Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
- Experience utilizing mortgage servicing platforms and claims management systems.
- Preferred experience with ICE Mortgage Technology and Proven products, including MSP Director, Invoice Management, LoanSphere, LoanSphere Claims, and Proven Claims.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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