Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
Follow us on Glassdoor and LinkedIn!
Essential Duties & Responsibilities
● Provide network support for the various Alkami cloud, corporate, and customer environments
● Work directly with customers to support Alkami's networking products and solutions
● Completes assigned work through ticketing system for various systems
● Takes ownership of network troubleshooting from beginning to resolution
● Utilize various troubleshooting tools, such as log file analysis and packet captures, to determine root cause of an issue or outage
● Ensure continued smooth operation of Alkami’s growing network infrastructure
● Monitor infrastructure performance
● Plans and performs systems upgrades, patching, and compliance remediation tasks
● Installation and continual maintenance of various network systems such as firewalls, routers, switches, and load balancers
● Maintain and administer monitoring systems and troubleshooting tools
● Documents Networking processes and procedures
● Creates and maintains logical and physical network diagrams, and knowledge base articles
● Review, verify, and perform various IT system maintenance such as backups, upgrades, and patching
● Mentors junior Network Engineers
● Provides on-call support during both business and non-business hours as established and in accordance with company's Policies and Procedures
Recommended Experience & Education
Minimum Years of Experience
Typically requires a minimum of 5 years of related experience; or 3 years and an
advanced degree
Education Level Bachelor’s degree in Computer Science, Computer Systems, Systems Engineering or equivalent experience
Knowledge, Skills, & Qualifications
Required
● 5+ years hands-on network design, administration, configuration and troubleshooting
● Cisco CCNP or equivalent certification
● AWS Certified Cloud Practitioners certificate or higher
● 1-2 years network automation and programming experience
● Mastery of networking technologies (including load balancers, firewalls, and VPN)
● Excellent customer support
● Excellent problem-solving, collaboration and troubleshooting skills.
● Effective communication skills both written and verbal.
Preferred
● Can demonstrate experience in architecting complex network infrastructures
● Advanced Amazon Web Services certificates
● 5+ years supporting AWS or Microsoft technologies
● 3-5 years Linux experience
● Collaboration across multiple IT teams
Physical Demands
● Ability to lift a minimum of 10 pounds to a maximum of 35 pounds unassisted
● Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
● Manual dexterity as required for specific equipment
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
#LI-REMOTE