Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
- Oversee the workflow involved in maintaining a company's enterprise network. Responsible for designing and implementing the company's network infrastructure, resolving advanced support issues, and managing the junior network engineering staff.
Responsibilities
- Oversee vendor management, partner governance, and oversight to deploy systems which are complete, designed and managed over life cycles while also guiding others
- Identify problems proactively, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
- Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
- Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability in order to resolve escalations of high complexity
- Create the platform strategy and road map in collaboration with Enterprise Architecture
- Identify opportunities proactively to adopt emerging industry trends in collaboration with Enterprise Architecture
- Meet commitments and deliverables as related to leading projects and/or project oversight
- Provide technical development, mentoring, and guide the work of others
- Create and follow Network/Traffic flow Diagrams
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Ability to analyze and resolve problems of high complexity
- Expert knowledge of hardware components, systems, software, and networking technologies
- Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
- Skilled in expert partnering, negotiation, and communication in working with Business Customers and Technology support
- Expert knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and or work experience
- Ability to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible self-work and/or the work of others
- Ability to develop, present,and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences
- Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment with a high regard for hospitality
- Skilled in troubleshooting, analyzing and resolving network traffic and issues
Education
- Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
- Experience
- Advanced level experience, seasoned and specialized knowledge in:
- Industry-related experience as a Senior Network Engineer
- Designing and deploying in large enterprise networks
- Network hardware/platforms (Cisco IOS, Cisco NXOS)
- Communication protocols (TCP/IP) and routing protocols (e.g., BGP, OSPF)
- WAN connectivity (e.g., MPLS, SDWAN)
- Network diagnostic, monitoring and analysis tools (e.g., Wireshark)
- 5-7 years of relevant work-related experience
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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