Sr Network Support Engineer

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Sr Network Support Engineer is responsible for supporting IP network infrastructures and assisting with the maintenance of hardware and software on the network. This role involves contributing to technical research and supporting improvement projects.

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Some of What You'll Do

Job Requirements
• 8+ years of relevant experience in Networking in the IT industry.
• Cisco Certified Professional (CCNA/CCNP) - Preferred
• Juniper Certified Professional (JNCIA/JNCIS) - Preferred
• Expert knowledge of IP Networking Protocols (RIP, BGP, OSPF, EIGRP)
• Expert knowledge of routers and router administration (Cisco/Juniper preferred)
• Expert knowledge of LAN and WAN switching components (LAN switches, Access Nodes)
• Expert knowledge of Checkpoint and Juniper Firewalls.
• Expert knowledge and expertise on Site-to-Site IPSec VPN.
• Expert knowledge of Cisco/Citrix Load Balancer configuration and troubleshooting.
• Excellent analytical and problem-solving skills 
• Develop Procedure and Network Diagram Documentation and verifying network documentation against installed base.
• Provide training or tutoring to new employees or other departments. Share knowledge and best practices with other personnel via knowledge base articles, tech talks.

Job Description Primary Duties and Responsibilities:
• Possess deep understanding of IP based Networks & associated technologies relevant to data center design & operations.
• Provides technical problem resolution for network issues and performs troubleshooting, problem isolation and corrective action to restore service to Syniverse customers and partners; this may involve participating in a crisis bridge during and after business hours, esp. in a support role.
• Participate in network engineering/optimization planning sessions and provides recommendations on improving network stability & performance.

Deliver in a Cross-Functional Role
• Participate in inter-departmental meetings for service enhancement opportunities, tools development, and reporting enhancements.
• Provides Technical expertise & consulting to internal and external customers.
• Ensures reported issues and service interruptions are addressed within severity level guidelines.

Communication & Operational Excellence

• Excellent oral and written communication skills
• Communicate with Network Operations Center & Customer Service Hotline for information gathering, customer status updates during trouble resolution.
• Works closely with customer’s technical resources and management to resolve issues; provide updates and information as necessary to all levels of management.

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.